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Customer Support (non-technical)

Umbrel · Operating Systems · Consumer & Utility Software · 11 months ago
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Salary
≈ $80k – $208k per year (Estimated)
Location
Remote (United States)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 28, 2026. First seen by Alion on Nov 14, 2025. Umbrel scores D on the Alion truth index.

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Umbrel

Umbrel is a software company behind umbrelOS, a home server operating system for self-hosting, and Umbrel Home, a plug-and-play home server. Users can install apps such as Nextcloud, Jellyfin and a Bitcoin node in one click. The company is based in the United States.
umbrel.com · Operating Systems · Consumer & Utility Software · 11-50 employees · Est. 2020
Tech stack of Umbrel
Backed by OSS Capital

In this role, you will:

  • Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)

  • Work with our logistics and fulfillment team to resolve order/shipping issues

  • Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs

  • Create how-tos, guides, wikis, knowledge base, etc for recurring questions

We hope you:

  • Have great written communication skills

  • Like talking to users and are willing to constantly do so without external encouragement

  • Are able to empathize with users, and genuinely care about their problems - we can’t exist without them

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