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Customer Support (technical)

Umbrel · Operating Systems · Consumer & Utility Software · 11 months ago

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Salary

≈ $78k – $202k per year (Estimated)

Location

Remote (United States)

Employment

Full-Time

Confirmed on the employer's own hiring board on Oct 28, 2026. First seen by Alion on Nov 14, 2025. Umbrel scores D on the Alion truth index.

Overview

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Umbrel

Umbrel is a software company behind umbrelOS, a home server operating system for self-hosting, and Umbrel Home, a plug-and-play home server. Users can install apps such as Nextcloud, Jellyfin and a Bitcoin node in one click. The company is based in the United States.

umbrel.com · Operating Systems · Consumer & Utility Software · 11-50 employees · Est. 2020

Tech stack of Umbrel

Backed by OSS Capital

In this role, you will:

Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)
Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues
Collaborate with engineers on our team to debug through challenging technical issues

We hope you:

Have great written communication skills
Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands)
Like talking to users and are willing to constantly do so without external encouragement
Are able to empathize with users, and genuinely care about their problems - we can’t exist without them

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