Customer Support (technical)

umbrel • Cryptocurrencies • 10 months ago
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Salary
≈ $81k – $208k per year (Estimated)
Location
Remote (United States)
Employment
Full-Time
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umbrel

Bring the cloud to your home with umbrelOS - a beautiful home server OS for self-hosting, and Umbrel Home - a plug-and-play home server. Install Nextcloud, Jellyfin, Bitcoin node, and hundreds of self-hosted apps in one click.
umbrel.com • Cryptocurrencies

In this role, you will:

  • Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)

  • Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues

  • Collaborate with engineers on our team to debug through challenging technical issues

We hope you:

  • Have great written communication skills

  • Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands)

  • Like talking to users and are willing to constantly do so without external encouragement

  • Are able to empathize with users, and genuinely care about their problems - we can’t exist without them

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