Account Manager (Client-site)

At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub.

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

Essential Skills:

• Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
• Strong communication skills
• Strong problem solving and analytical skills
• Excellent problem-solving ability
• Would like to work as part of a self-organizing Scrum team in a scaled agile framework
• Must be a self-starter and loves to collaborate with the team and client

Job Summary

The Account Manager serves as the primary liaison between business units and the IT group, ensuring that technology initiatives align with organizational goals and strategies. This role is responsible for managing client relationships, overseeing project ideation and initiation, and ensuring the timely delivery of both priority projects and business-as-usual (BAU) requests. The Account Manager collaborates closely with business units to define requirements, prioritize system enhancements, and coordinate budgets and resources. By fostering strong partnerships and effective communication, the Account Manager drives alignment between business needs and IT solutions, supporting the organization’s overall strategic direction.

Requirements

• Align IT plans of business units with the business units’ goals and strategies.
• Conduct regular client touchpoints to provide status of priority projects and BAU requests.
• Overall accountable for the ideation activities and initiation activities for enhancements and subscriptions.
• Review and coordinate with appropriate business units for the relevant costs and budget associated with their projects.
• Works with the business in defining priority levels for the clients’ system requests; negotiates with clients on issues related to resource contention and delivery dates
• Handles the assessment and evaluation of BAU system enhancements requested by business units
• Participates in the preparation of the business case and high-level requirements documents, in support of firming up technology solutions for clients’ specific needs
• Establish collaboration and teamwork with business units, key personnel and stakeholders

Desired Skills

• Bachelor’s Degree is a must (preferably in Information Technology, Business Administration, or related field).

• Strong understanding of business strategy alignment with IT initiatives.
• Excellent stakeholder management , project and portfolio management, and client relationship skills.
• IT Project Delivery
• Various project delivery frameworks (waterfall and agile)
• Contract Management (such as SOW, MA, MITA, etc.)
• Presentation to various level of stakeholders (good communication and written skills)
• Proficient in project coordination, status reporting, and managing BAU (Business-As-Usual) activities.
• Skilled in budgeting, cost analysis, and financial coordination for IT projects.
• Strong negotiation skills to manage priorities, resource allocation, and delivery timelines.
• Experience in requirements gathering, business case preparation, and solution ideation.
• Analytical and critical-thinking skills for evaluating system enhancements and assessing business impact.
• Ability to facilitate cross-functional collaboration and foster effective teamwork between IT and business units.
• Excellent communication and presentation skills, both written and verbal.
• Strong organizational and problem-solving abilities with attention to detail.
• Knowledge of IT governance, project management methodologies, and SDLC processes is an advantage.