Director, Account Management

Description

Uncountable is looking for an exceptional account management leader to join our growing team as Director of Account Management. This role is ideal for someone who has excelled at managing individual accounts and is ready to own the strategy, people, and outcomes of a team of Account Managers- while still acting as executive sponsor for our larger customers.

You'll oversee a portfolio of top-tier accounts, manage and develop a team of Account Managers, and set the standards that shape how Uncountable builds long-term customer partnerships. This is a high-visibility role that requires equal parts relationship-builder, people manager, and strategic operator.

Experience leading account management or customer success functions for analytics products or enterprise software platforms into large organizations is a major plus.

Key responsibilities

• Act as executive sponsor for Uncountable's most strategic accounts, owning the relationship at the highest level.

• Manage, coach, and develop a team of Account Managers - including hiring, onboarding, and performance development.

• Own GRR, NRR, and account health across the team's full book of business, holding AMs accountable to targets while personally driving outcomes on the most critical accounts.

• Define the processes, standards, and expectations that guide how the AM team operates and engages customers.

• Own high-level escalations, ensuring rapid, effective resolution and long-term account health.

• Define long-term account approach for renewals, expansion, and complex commercial discussions.

• Aggregate insights across the customer portfolio to influence product direction and roadmap priorities.

• Ensure tight alignment across Account Management, Scientific Implementation, Support, and ML teams on customer outcomes.

• Model exceptional ownership and reinforce the cultural norms that define Uncountable's approach to customers.

• Drive the pace, priorities, and strategic direction of the AM function as it scales.

Requirements

• 5-8+ years of experience in account management, customer success, or a related field, including 2+ years experience directly managing and developing a team.

• Deep experience leading strategic enterprise accounts and building executive-level partnerships.

• Proven track record designing account strategy, negotiation approach, and long-term expansion plans.

• Comfort working with a technical product, technical buyers/users, and complex implementations.

• Outstanding executive presence and communication skills.

• Excellent analytical and problem-solving abilities.

• A proactive, entrepreneurial mindset with strong ownership instincts.

• Ability to travel 20-30%.

• Experience working with complex, multi-divisional, multi-geographic customers.

Preferred Qualifications

• Passion for science, chemistry, or artificial intelligence.

• An aptitude for statistics, mathematics.

• Experience scaling an account management or customer success team at a growth-stage company.