Sr. AI Engineer

Uniphore is one of the largest B2B AI-native companies-decades-proven,built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Job Description:

SR AI Engineer

Uniphoreis a leading B2B AI-native company with decades of proven success. Engineered for scalability and tailored for enterprise needs, we drive AI transformation that delivers real businessimpact across multiple industries and the largest global deployments.

Our Zero Data AI Cloud is built on a multimodal AI and data platform and is at the heart of this transformation, enabling businesses to swiftly deploy AI across the enterprise.

At Uniphorewe are building the modern GenAIstack for the enterprise. That includes all required layers and capabilities: data; knowledge; agents model training, deploymentand operationalization; and applications that act both as conduits for GenAIactions as well as sources of training data for our models.

Unlike mega-Tech vendors who have todeal with decades of legacy code, or young startups that have no Enterprise customer base, we believe we are positioned to capitalize the GenAImoment better betterthan any other software vendor.

As AI becomes more powerful, every part of the enterprise that impactsthe customer will be disrupted. We believe the future will run on the connective tissue between people, machines, and data: all in the service of creating the most human processes and experiences for customers and employees.

Today, Uniphore’stechnology empowers over 750,000 end-users across 1,600 enterprises in 20 countries. Discover the unmatched capabilities of Uniphore-because there’sno AI like it™.

About the role:

As aSR AI Engineer, you will positively impactour customers and end users by utilizingmachine learning (ML) and Generative AI techniques.

The ideal candidate will have strong foundations in computer science, algorithms, ML/NLP, superb communication skills, relevant industry experience and a proven track recordof delivery under tight deadlines.

Responsibilities:

• Evaluate, adapt, and develop new state of the artlanguage and/or multimodal foundation models for enterprise applications

• Perform thorough empirical analysis of the approach and write production ready code

• Develop, modifyand fine-tune ML/NLP and pre-trained enterprise-grade large language models (LLMs) and multi-modal models

• Ensure the developed models seamlessly integrate with other tools and company products and are aligned with the feedback that will be generated from enterprise customers

• Specify guidelines and design annotation processes for data; collaborate with data team on data preprocessing, consumption, and automated/manual annotations

• Evaluate product and algorithm performance using industry standard approaches and develop new evaluation paradigms; build up competencies comparing results of more complex approaches

• Collaborate with other teams, provide input, and contribute to the delivery of AI services for critical projects

• Write concise, readable, and modular code, continually improving the code, requiring minimal revision when moved to production

• Manage large datasets, addressand resolve quality issues, and interpret data with a focus on business goals

• Develop clear documentation of the work plan, its evolution, and results

• Regularly read and assess publications on existing methods, and compare internal solutions to alternative method

Qualifications & Skills

• Master’s degree in Computer Science, Engineering, or related fields

• Plusminimum of 5 years relevant experience

• OR Bachelor’s degree in Computer Science, Engineering or related experience plus a minimum of 7 years of relevant experience

• Minimum of 5 years of industry experience in artificial intelligence (AI), Natural Language Processing (NLP), Vision and Automatic Speech Recognition (ASR)

• In-depth knowledge of deep learning (DL) with expertisein PyTorch/TensorFlow

• In-depth understanding of Transformers, hands-on experience with the Hugging Face library, and the ability to solve NLP and ASR problems using LLMs

• Experience working with large datasets, addressing quality issues, and interpreting data with a focus on business goals

• Expertisein Python programming

• Hands-on experience in developing production-ready, scalable code

• Ability to lead projects independently and mentor and guide other team members

• Knowledge of deployment using environments such as: Docker, AWS, or Kubernetes

• Good communicationskills

Benefits

Uniphoreoffers a competitive offer and premium benefits, including insurance, pre-IPO options, leave and other perks.

Hiring Range:

The specific rate will depend on the successful candidate's qualifications and prior experience.

In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference:

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit www.uniphore.com.