L2 Application Support (Senior Analyst)

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Key Responsibilities

• Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure

• Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool

• Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented

• Ensure all incidents and problems are proactively managed - Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management

• Collaborate with the development team in identifying resolutions and transitioning of releases into production environment

• Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails

• Participate in DR/BCM activities or infrastructure related upgrade

• Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead

• Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

Key Requirements

• Have 2 - 5 years of hands-on application L2 support experience in supporting applications developed on .net and java technology stacks.

• Experience in working with technical platforms such as windows, Unix or Linux.

• Exposure on programing languages such as Bash/Shell, JavaScript.

• Experience on working in ITSM tools such as BMC Remedy, Service now.

• Experience in working on production support functions using batch scheduling tools such as Autosys or Control-M or Automic or HWA

• Experience in working on incident management, problem management and change management.

• Willing to support 24x7 operating model with oncall support during off hours

• Familiar with usage of monitoring tools like Geneos, Splunk, TSOM etc

Good to have:

• Experience in supporting of DevOps Tools.

• Understanding of Workday, interfaces and integrations will be an added bonus

• Production support experience in banking industry will be a plus.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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