Telesales Team Leader

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

About the Department

Personal Financial Services: We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Overview of the Role

Lead and motivate a team of Telesales Representatives to achieve sales targets and deliver exceptional customer service for UOB Vietnam's financial products.

Job Responsibilities

• Manage, coach, and develop a team of Telesales Representatives to maximize their performance and potential.
• Set clear sales targets, monitor team performance, and provide regular feedback and performance reviews.
• Implement sales strategies and campaigns to drive customer acquisition and product penetration.
• Ensure team adherence to UOB Vietnam's sales processes, compliance regulations, and service quality standards.
• Analyze sales data and trends to identify areas for improvement and develop actionable plans.
• Handle escalated customer inquiries and complaints, ensuring satisfactory resolutions.
• Collaborate with other departments, such as Marketing and Product Development, to optimize sales efforts.
• Conduct regular team meetings, training sessions, and coaching sessions.
• Prepare and present performance reports to management.

Job Qualifications

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field.
• Minimum of 3 years of experience in telesales, with at least 1 year in a leadership or supervisory role, preferably within the banking or financial services industry.
• Proven track record of achieving and exceeding sales targets.
• Strong leadership, coaching, and motivational skills.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to analyze data and make data-driven decisions.
• Proficiency in CRM software and Microsoft Office Suite.
• Fluency in Vietnamese and English (both written and spoken).
• Strong understanding of banking products and services.
• Ability to work under pressure and in a fast-paced environment.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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