Project Manager - Digital Technology

Come join us to create what’s next. Let’s define tomorrow, together.

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

The Digital Technology (DT) Project Manager serves as a key liaison between India-based technology teams and global leadership, responsible for optimizing communication protocols and minimizing organizational barriers within the global delivery model. This position is accountable for ensuring that local operations adhere to global corporate standards by developing and implementing scalable processes and key performance indicators (KPIs). The role is tasked with shaping and maintaining the IKC technology brand through targeted internal and external engagement, elevating the India office as a recognized center of excellence for global talent. In addition, the DT Project Manager oversees executive-level engagements, such as site visits, vendor interactions, and strategic planning sessions, to advance organizational objectives. The position manages the regional digital presence and internal communications infrastructure to foster the IKC technology culture and alignment with global messaging.

• Architect high-fidelity leadership dashboards and quarterly business reviews that quantify IKC velocity, technical maturity, and ROI. You will translate complex engineering metrics into strategic value narratives for global leadership.
• Represent the organization at Tier-1 industry forums, academic institutions, and regulatory bodies. You will drive the technical employer brand, positioning IKC as a global center of excellence for high-end engineering and innovation.
• Engineer Corporate Social Responsibility (CSR) programs that leverage the organization's technical core (e.g., STEM initiatives, digital literacy) to meet global ESG (Environmental, Social, and Governance) targets with measurable local impact.
• Own the roadmap for the regional LinkedIn presence and internal knowledge-sharing platforms. Curate high-impact content that baselines our innovation index, technical breakthroughs, and cross-functional success stories.
• Design and facilitate large-scale town halls and collaborative frameworks. You will build a "One Team" culture that bridges the geographical gap through synchronized engagement strategies.
• Oversee the lifecycle of Business and Technical Upskilling programs. You will ensure the local talent pipeline is continuously aligned with global technology stacks, emerging AI/Cloud trends, and operational excellence standards.
• Act as the Control team for global executive missions, ensuring all site visits are strategically structured. You will maintain rigorous governance and brand compliance across all regional operations, ensuring parity with global standards.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

What’s needed to succeed (Minimum Qualifications):

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree
• 10+ years of Project Management/IT Project Management
• 5+ years of experience in business operations, finance, corporate communications, employer branding, or chief-of-staff roles within a Global Capability Center (IKC) or multinational corporate environment.
• Must be hands-on with Generative AI (GenAI) and Agentic AI, with demonstrated daily use of AI-powered tools to enhance productivity, automate workflows, and solve business problems.
• Exceptional written and verbal communication skills, with a proven ability to craft presentations for C-suite and senior global leadership.
• Demonstrated experience managing corporate social media accounts (specifically LinkedIn) with a track record of driving engagement.
• Strong event management background, capable of organizing large-scale corporate events and celebrations for hundreds of employees.
• Experience in designing or facilitating corporate training and onboarding programs.
• Highly organized, detail-oriented, and capable of managing multiple high-visibility projects simultaneously.
• Must be legally authorized to work in India for any employer without sponsorship.
• Must be fluent in English (written and spoken).

What will help you propel from the pack (Preferred Qualifications):

• Bachelor’s degree
• 10+ years of Project Management/IT Project Management
• 5+ years of experience in business operations, finance, corporate communications, employer branding, or chief-of-staff roles within a Global Capability Center (IKC) or multinational corporate environment.
• Must be hands-on with Generative AI (GenAI) and Agentic AI, with demonstrated daily use of AI-powered tools to enhance productivity, automate workflows, and solve business problems.
• Exceptional written and verbal communication skills, with a proven ability to craft presentations for C-suite and senior global leadership.
• Demonstrated experience managing corporate social media accounts (specifically LinkedIn) with a track record of driving engagement.
• Strong event management background, capable of organizing large-scale corporate events and celebrations for hundreds of employees.
• Experience in designing or facilitating corporate training and onboarding programs.
• Highly organized, detail-oriented, and capable of managing multiple high-visibility projects simultaneously.
• Must be legally authorized to work in India for any employer without sponsorship.
• Must be fluent in English (written and spoken).