Developer Support Engineer

The opportunity

We are looking for a Developer Support Engineer to join our growing team. In this role, you will become a deep product expert across our full suite of supported products, taking end-to-end ownership of technical issues raised by customers and internal teams alike. You'll be the bridge between our partners and our engineering organization - delivering fast, accurate, and high-quality technical support while driving complex escalations to resolution.

What you'll be doing

• Serve as the primary technical point of contact for strategic partners, delivering timely and accurate support across all supported products and platforms
• Investigate complex technical issues end-to-end - identifying root causes, forming hypotheses, and driving solutions using diagnostic and analysis tooling
• Own and drive high-profile technical escalations, coordinating across R&D and Product Management to reach resolution
• Build and maintain strong working relationships with internal teams, providing structured product feedback and behavioral clarifications
• Prioritize and manage a queue of concurrent customer issues with professionalism and accountability
• Create and maintain knowledge articles and internal documentation to scale team expertise.

What we're looking for

• 2-4 years of experience in a technical role (technical support, solutions engineering, QA, software development, or similar)
• Bachelor's degree in a technical field or related experience
• Strong technical problem-solving skills - ability to trace system and application flows, dive deep into ambiguous issues, and identify root cause
• Comfortable working independently with high personal accountability and a positive, professional attitude
• Ability to multitask and perform under pressure in a fast-paced environment
• Excellent written and verbal English communication skills
• Hands-on experience with SQL, Excel, and data analysis
• Familiarity with mobile IDEs - Xcode, Android Studio, or Unity3D

Nice to Have

• Experience with diagnostic tools such as Kibana, Charles Proxy, Wireshark, or Postman
• Basic knowledge of Java, Objective-C, or C#
• Hands-on experience with LLM tools such as Claude, Cursor, or Codex

• Base Salary Range: ¥298,100 - ¥529,900 CNY gross

This range reflects the anticipated base salary for this position. Beyond base salary, this role may be eligible for equity awards and participation in our company incentive plans (such as annual discretionary bonuses or sales commissions). The final offer amount will depend on several factors, including geographic location and the candidate’s relevant experience, professional background, and skill set.

Benefits

At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity

Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D - closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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