Sales Support Executive
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Salary
$41k – $45k per year
Location
In office
Employment
Full-Time
Overview
Company
Impact
Profile match
Universal Business Team, known as UBT, is a global consulting organisation established in 2009 that supports family-owned businesses and small and medium-sized enterprises. It provides business advisory, coaching, training and recruitment services, and uses the group buying power of its customer network to negotiate products and services on their behalf. Run from a global head office at Sydney Olympic Park, UBT works with more than 3,000 family businesses across 19 countries employing around 56,000 people, and its work supports the OneSchool Global education network and the Rapid Relief Team charity.
An established, family owned business is looking for an organised, proactive people-person who loves getting on the phone and keeping things running smoothly. If you thrive in a busy role and enjoy helping customers and sales teams succeed, this is for you. If you enjoy taking responsibility, building strong relations and driving for results this is the role for you!
What You'll Do
- Process sales orders, send acknowledgements, manage stock bookings
- Deliver brilliant customer service & build strong relationships
- Log and close customer complaints/non-conformances
- Support field sales with CRM admin, meeting prep & follow-up
- Provide admin support across HR, IT coordination & finance tasks
Requirements
- Confident on the phone and great with customers
- Highly organised, positive, and solutions-focused
- Strong with Word, Excel, Outlook
- Works closely with the sales team to remove friction and boost productivity
Must-Haves
- 2+ years customer service experience
- B2B experience
- A-Level calibre (or equivalent)
Nice-to-Haves
- Sales support experience
- Logistics/despatch knowledge
- ERP sales order processing experience
Benefits
- £30,000 - £33,000 Basic
- KPI Related bonus with a realistic OTE of £36,000
- 40 hour working week 8am - 4:30pm
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