Administrative Assistant I - Surgical Services & Ambulatory Care
UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.
UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.
Union: CUPE Clerical Bargaining Unit
New or Replacement: Replacement
Site: Toronto General Hospital
Department: Surgical Services & Ambulatory Care
Reports to: Manager
Wage Range: $23.14 - $28.92 per hour.
Hours: 7.5 Hours - Up to 37.5 Hours per Week
Shifts: Various as Required
Status: Casual
Closing Date: September 10, 2026
Job Summary
As a member of the Surgical Services & Ambulatory Care team, the Administrative Assistant I serves as a key point of contact for patients, providers, and staff within a fast-paced ambulatory care environment. The role supports front desk operations, patient registration, appointment coordination, scheduling, referrals, and related administrative functions that contribute to safe and efficient clinic operations.
The successful candidate will be highly adaptable, organized, and able to work effectively in a dynamic environment. They will enjoy learning new workflows, solving problems, coordinating administrative activities, and supporting both patients and clinical teams. Individuals who thrive in this role take pride in administrative excellence, attention to detail, sound judgment, and helping clinics operate efficiently.
- Completion of a recognized post-secondary Office Administration, Medical Office Administration, Health Administration, or related program at the certificate or diploma level, or an equivalent combination of education and experience.
- Completion of a medical terminology course required.
- Minimum two (2) years of related administrative experience, preferably in a healthcare, ambulatory care, or patient-facing environment.
- Experience with patient appointments, registration, scheduling, referrals, or related healthcare administrative processes preferred.
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
- Excellent organizational, time-management, and prioritization skills.
- Demonstrated ability to manage multiple competing priorities in a fast-paced environment.
- Strong critical thinking, problem-solving, and decision-making skills.
- Demonstrated ability to identify issues, assess available information, and determine appropriate next steps while recognizing when escalation is required.
- Strong interpersonal, customer service, verbal, and written communication skills.
- Strong attention to detail and commitment to accuracy.
- Ability to maintain confidentiality and exercise sound judgment.
- Ability to work independently and collaboratively as part of an interdisciplinary team.
- Ability to adapt quickly to new processes, workflows, and operational requirements.
- Healthcare experience is an asset.
- Experience using Epic Health Information System software is preferred.
Why Join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.