Patient Flow Coordinator
UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.
UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.
Union: NOWU
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre
Department: 15C/Autologous Transplant Unit
Reports to: Manager
Hours: 37.5 hours per week
Wage Range: $28.10 - $29.84 per hour (start rate non-negotiable)
Shifts: 8hr shifts - 0800-1600
Status: Permanent Full-Time
Closing Date: September 10, 2026
Position Summary:
The Princess Margaret Cancer Centre has 14 site groups and 26 specialty clinics, and almost 3,000 staff who see over 400,000 patient visits every year. Its 800,000 square feet house 130 inpatient beds, 373,000 square feet of research space and 17 radiation treatment machines, making it one of the largest comprehensive cancer treatment facilities in the world and the largest radiation treatment center in Canada.
Duties
As a member of the 15C/Autologous Transplant Unit, the Patient Flow Coordinator is responsible for the overall processing of patient clinic visits from registration through to follow-up appointments. The Patient Flow Coordinator (PFC) performs the following responsibilities: performs various reception responsibilities including making appointments for tests and answering patient queries and handling busy telephone activities; coordinates and facilitates the efficient flow of patients through the various stages of their visit; communicates effectively in person or by telephone with internal and external parties; coordinates the scheduling of patient appointments including the retrieval of charts from Health Records, pulling patient clinic lists for the day and activating patient information in the computer; responsible for ordering and stocking of supplies and setting up of equipment; performs cross-functional duties, as assigned or requested; and performs other duties consistent with the job classification, as required.
- Completion of Grade XII or recognized equivalent
- Completion of a medical terminology course(s) is an asset
- Minimum of one (1) year related work experience
- Previous experience working in a Health care environment is strongly preferred
- Previous experience working with the UHN Clinical Desktop applications or other ADT (Admitting, Discharge & Transfer systems) preferred
- Working knowledge of computer software applications preferably in a Microsoft Office environment
- Demonstrated commitment to client service and satisfaction
- Excellent interpersonal and listening skills
- Strong communication, organizational, time management and problem-solving skills
- Strong judgment/decision making skills
- Ability to remain calm and composed when dealing with difficult people or situations
- Ability to work efficiently in a high-pressured environment with simultaneous demands
- Adheres to confidentiality policy for sensitive patient data and information
- Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services
Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
- Competitive compensation & benefits (medical, dental, etc.)
- HOOPP defined benefit pension plan
- Wellness services & offerings
- Close access to the TTC and UHN shuttle service
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.