Support Engineer

Unlimit • SQL • 3 months ago
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Location
In office (Belgrade)
Seniority
Junior · 1+ year exp
Employment
Full-Time
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Unlimit

Unlimit is a global financial technology company headquartered in London, United Kingdom, and founded in 2009. The firm provides a suite of financial services, including global payment processing, multicurrency business accounts, card issuing, and banking-as-a-service platforms. Operating across Europe, Asia, Africa, and the Americas, the company supports over 1,000 local payment methods and 150 currencies to facilitate international business transactions.
unlimit.com • HQ: London, United Kingdom • GameFi • Crypto Payments • Blockchain & Crypto • Banking • FinTech • Financial Services • Payments • Est. 2009

Requirements:

  • Experience in supporting card processing systems at least 1 year or 2 years of any payment processing systems
  • Knowledge of the principles of Card Processing Operations of the authorization and clearing part
  • Hands-on experience with any logging system (Splunk, CloudWatch, DataDog, etc.)
  • Knowledge of the HTTP protocol of the application layer, experience with the API-browsers (Postman, Swagger, etc.)
  • PL/SQL - writing simple CRUD queries

Nice to have:

  • Experience with Core Banking System, (experience with Temenos would be your benifit)
  • Experience with KYC/KYB (like SumSub, etc.)
  • Experience with SmartVista
  • Any experience with Banking as a Service products
  • Hands-on with SalesForce

Responsibilities:

  • Communication with client's support representatives in Slack chats
  • Escalation of tickets to Engineers of the Card Processing Team
  • Online monitoring of the in-house card-processing system
  • Analysis of system events - system logs, etc.
  • Reception and processing of reverse tasks from internal teams
  • Performing and automation of routine procedures (including AI automation tools): file exchange, running of system scheduled tasks
  • Setting up emulators of payment systems (setting up test/pre-prod environments)
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