Thesis worker
Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!
Learn more about us as a workplace upm.com/careers
We are now looking for a Thesis Worker for a six-month fixed-term contract. This position is located in Tampere or Helsinki, Finland.
Greetings from your manager
“Our vision is to provide effortless IT services globally. Knowledge is at the heart of that vision: people need to find accurate, relevant and understandable information quickly. With AI, we have a major opportunity to improve how knowledge is created, maintained and used - but it requires clear processes, good content ownership and AI-ready content.” - Inka Vilpola, VP, IT Strategy and Governance
What you will do
We are looking for a curious, analytical and responsible Master’s thesis worker to help improve UPM IT’s knowledge base process and content management practices with the support of AI.
Your main tasks are:
- Analyse the current knowledge base process, content lifecycle and content management practices in UPM IT
- Review selected knowledge articles, resolution notes and knowledge repositories to identify improvement opportunities related to quality, structure, metadata, ownership, findability and AI readiness
- Explore how AI can support knowledge creation, content review, metadata enrichment, duplicate detection, content quality evaluation and lifecycle management
- Define practical principles for AI-ready knowledge base content, including clarity, structure, context, ownership, review cycles and retrievability
- Propose an improved operating model for knowledge base process and content management, including roles, responsibilities, governance and continuous improvement practices
- Test or demonstrate selected AI-supported approaches for improving knowledge content and user experience
- Propose roadmap and method for scaling up knowledge coverage
- Identifying potential knowledge gaps
- Gather feedback from relevant stakeholders such as service owners, knowledge managers, process owners, service desk representatives and end users
- Work with the Strategy and Governance, and the Operational Excellence teams and support ITSM-related knowledge management development activities
Who you are
- You are positive, curious and proactive, with an interest in AI, knowledge management and service improvement
- You are university student close to graduation in information and knowledge management, computer science, industrial engineering, business technology, service management or a similar field
- You have good understanding of IT services, IT service management or process development
- You are interested in how AI can improve information quality, user experience and operational efficiency
- You are able to analyse information, structure findings and turn them into practical improvement proposals
- You are comfortable working with different stakeholders and collecting feedback through interviews, workshops or surveys
- You have advanced English skills, both written and spoken
- You have experience with ServiceNow, knowledge bases, content management, data analytics, process modelling or AI tools is considered an advantage
This is what we offer to you
- A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.
- A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
- Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
- Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
Learn about our Rewarding and our Ways of working
Additional information
Thesis worker is working in IT Strategy and Governance team, and in close cooperation with Operational Excellence team.
For further information about the role, please contact Inka Vilpola, VP, IT Strategy and Governance, at email [email protected].
How to apply
To apply, please submit your CV and cover letter by October 7, 2026. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.
For support with submitting your application, please contact the HR Services at [email protected] or tel. +358204146600.
Learn more about how to apply from our Careers page.
Country-specific information
A security background check may be performed for those selected to UPM positions, in accordance with the company recruitment guidelines and the Security Clearance Act 726/2014.
UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. Our performance in sustainability has been recognized by third parties, including EcoVadis and the Dow Jones Sustainability Indices. We operate globally and employ approximately 15,100 people worldwide, with annual sales of approximately €9.7 billion. Our shares are listed on Nasdaq Helsinki Ltd.
UPM - we renew the everyday
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