Regional Operations Manager Benelux

Upway is looking for a Regional Operations manager for the Benelux region. This is a management role for someone who combines strong customer empathy with operational discipline, and who can bring structure, clarity, and consistency to complex, fast growing environments.

The Regional Operations Manager oversees all customer-facing operations, from pre-sales to warranty management, logistics Quality and new demand models ( such as Leasing ) for the Benelux market.

They will work closely with the General Manager, UpCenter Operations team (particularly the UpCenter leads of Amsterdam and Antwerp) and product and central teams to identify, implement, and monitor operational improvements across the business.

Key Responsabilities

Costumer Care

• Manage a growing team of 15+ support agents including team leads.
• Ensure quality standards are met, analyze customer feedback to keep raising the bar.
• Own escalations and recovery - senior owner for major customer issues, coordinating internally and turning bad moments into trust-building ones.
• Act as the Voice of the Customer into product, commercial, and ops.
• Be the Primary point of contact for leasing partners on operational and support matters.

Logistics

• Responsible for inbound and outbound cost efficiency by optimizing routes and negotiating quotes.
• Be the point of contact for our main logistics partner, ensuring the best customer experience.

Skills, knowledge & expertise

• Strong academic background
• 3-7 years of experience in Operations, Finance, Strategy Consulting or equivalent.
• Strong communication and leadership skills. Previous people management experience is a plus
• Fluency in Dutch and in English
• Ability to be both operational and data driven
• Good problem solving skills
• Comfort with working in a fast-paced and changing environment
• Readiness to be fully accountable for a complex operational scope
• You can be based in Amsterdam or Mechelen.

Why join Upway

• Upway operates in Western Europe and the US, with the support of prestigious investors including Sequoia Capital, Global Founders Capital and Exor. It holds an exceptional team of talented people who thrive in fast paced environments and who are dedicated to the mission: Making electric mobility accessible to everyone.
  • You will receive equity shares in the form of stock options
  • You will operate in an environment, where you can take as much responsibility as you are able to handle. This will present great learning and growth opportunities.
  • You’ll work in a fast paced environment, where we favour quick decision making and getting things done
  • You’ll work on a great product. Electric and sustainable mobility will be ever present in your day-to-day, and you’ll become an expert in these topics.