Solution Engineer

About the Role

We are looking for a Solution Engineer to join our engineering team and work directly with our clients. You will work closely with Urchin Systems’ clients building client-specific capabilities on our platform, and make sure what we ship actually works in each client’s day: understanding what they need, configuring and integrating the platform, troubleshooting issues and bringing what you learn back to the developers.

This position is for someone with 1-3 years of hands-on technical experience, strong problem-solving skills and excellent communication who wants to own client outcomes. It is an engineering role, not a sales role and not a support queue.

Responsibilities

• Client-specific capabilities: work closely with clients on functionality for their particular process, such as custom workflows, integrations with their systems, or document types unique to them. Build what the platform supports and partner with developers where new code is needed
• Communicate directly with clients to understand their business and technical needs, including when the request is not clearly defined
• Configure and integrate the platform for each client: workflows, document processing, API and webhook connections, user access
• Troubleshoot technical problems, identify root causes, implement solutions
• Help clients adopt new features through onboarding sessions, walkthroughs and proactive follow-up after releases
• Identify problems and opportunities in client accounts before you’re asked, and propose what to do about them
• Explain technical concepts and solutions to clients in a clear and understandable way
• Report where clients struggle to the engineering team, separating training gaps from product issues
• Take part in sprint demos and planning
• Document configurations, results and client-specific solutions
• Act as the technical point of contact for a set of client accounts

Requirements

• 1-3 years of experience in a technical, client-facing role such as solution engineering, implementation, technical consulting, integration work, or advanced technical support
• C1-C2 English proficiency, with excellent verbal and written communication skills
• Self-driven: you spot what needs doing, decide on a next step, and follow it through without waiting for detailed instructions
• Working knowledge of REST APIs and JSON
• Experience turning loosely defined business requirements into working solutions, ideally a proof of concept or custom implementation you delivered
• Ability to diagnose technical issues, investigate their causes and find practical solutions
• Strong technical mindset, analytical thinking, hands-on approach to problem-solving
• Effective use of AI coding tools, with the judgment to understand and verify their output before it reaches a client
• Comfort managing client expectations: patient with a frustrated client and clear when something is out of scope
• Availability to work some afternoons and evenings to overlap with US Eastern business hours

Nice to Have

• Strong plus: hands-on scripting skills in Python or a similar language
• Hands-on experience with workflow automation or low-code platforms such as Zapier, Make or n8n
• Experience with document processing (OCR, classification, extraction)
• SQL and familiarity with cloud services
• Knowledge of networking and access management: DNS, VPNs, firewalls, SSO and MFA
• Familiarity with command-line tools in Windows or Linux environments
• Experience working with US clients
• Experience in HR, payroll, insurance or claims

Benefits

• Challenging and meaningful projects with real technical impact
• Direct influence on architecture and technical strategy
• Hybrid work model with flexible remote and in-office options
• Monthly lunch tickets for a comfortable work routine
• Snacks and drinks available in the office
• Payment for a gym membership
• Access to online courses for continuous professional development
• Modern, conveniently located office in the center of Chisinau
• Corporate team-building events abroad
• Supportive management and a strong, professional engineering team

How to Apply

Please follow the link to access our Google Form - https://forms.gle/TZmagMQ7Ux3bHV9eA

Fill out the application form, upload your CV, answer the required questions, and submit a short 2-minute video introducing yourself and sharing your experience.

We look forward to hearing from you!