Supervisor Client Success
First seen by Alion on Nov 11, 2026.
Position Overview:
The Supervisor, Client Success, is responsible for overseeing a team of Client Success Managers (CSMs) and/or Specialists to ensure exceptional service delivery, client retention, and satisfaction. This role plays a critical part in driving operational excellence, supporting strategic initiatives, and developing team capabilities to enhance the overall client experience.
Responsibilities
What youll do as the Supervisor Client Success:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Effectively lead/supervise a team of Client Operations Specialists to conduct clients account driven operations
Ensure flawless execution between Account Managers, Regional Leaders, Client and Multinational Software House, and other departments
Lead/Supervise the client ops specialists trainings.
Supervise day-to-day customer requests and proactively service customers IT product needs within tight timeframes
Engage regional leaders and management through meetings to manage projects, review forecasting and additional business guidelines.
Provide flawless and timely execution of all support functions while providing Five-Star Service
Firm understanding of the principles and best practices of inventory management
Understand Order and Quote Processing and ability to follow a documented SOP with attention to detail
Managing client requests through cases via Multinational Software House Assist (Service Now)
Resolve quote & order related client issues on need basis
Preparing client and management facing reports on weekly and monthly basis
What you will bring to the team:
Minimum 5 years of relevant experience
Minimum bachelors degree or 16 years of equivalent education from a recognized University/institution of HEC or abroad
High-level understanding of applications used in the organization and industry.
Ability to adapt Supply Chain processes to organization's product life cycle.
Ability to adapt and deal with situations and manage everyone's expectations through ongoing change
Understands and addresses inter-dependencies and real issues
Clear definition of requirements and timetables
Ability to manage troubled teams/projects and bring them to success