Customer Service Representative
Confirmed on the employer's own hiring board on Oct 30, 2026. First seen by Alion on Sep 16, 2026. USA Hometown Experts scores B on the Alion truth index.
Description
We are a full-service air conditioning and heating contractor with the ability to service and install complete HVAC systems. While our technicians are out in the field delivering top-tier service with the latest technology and equipment, our Customer Service Representatives are the trusted voices behind the scenes-keeping everything running smoothly and ensuring every customer has a great experience from the very first call.
Are you a dependable, friendly professional who loves helping people and thrives in a fast-paced work environment? Do you enjoy solving problems, juggling priorities, and making sure no detail slips through the cracks?
Join our team as a Customer Service Representative and become a key part of a fun, supportive office that values your communication skills and commitment to excellence. You'll play a central role in helping customers get the service they need-while keeping our technicians organized and on time.
Key Responsibilities:
- Answer inbound calls and assist customers with scheduling HVAC or plumbing service appointments
- Provide exceptional customer service by listening, problem-solving, and offering solutions
- Dispatch technicians based on availability, skillset, and priority of service requests
- Coordinate with the service team to adjust schedules in real-time
- Maintain accurate records of customer interactions and job updates in our scheduling software
- Follow up with customers to confirm appointments and ensure satisfaction
- Support general office duties as needed
Requirements:
- 1+ year of phone-based customer service experience (call center or similar environment preferred)
- Dispatching experience strongly preferred
- Excellent communication and organizational skills
- Ability to multi-task in a fast-paced environment
- Strong attention to detail and time management
- Proficiency with scheduling or CRM software (experience with ServiceTitan, Housecall Pro, or similar is a plus)
- Friendly, professional demeanor and a team-player attitude
Benefits:
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance