Director, Strategy & Transformation

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Provides strategic leadership and thought partnership to help guide and influence a line of business or staff area through its next phase of profitable growth. Leads high-impact internal consulting engagements in partnership with senior leaders, supporting critical decisions across strategy development, growth strategy, organizational design and operating models, and business transformation.

Plays a key leadership role in the development and communication of the organization’s three-year strategic plan.

Builds strong relationships with leaders and executives across the organization and effectively communicates strategic insights and recommendations to senior leadership to drive alignment, decision-making, and action.

We offer a flexible work environment that requires an individual to be in the office 4 days per week.

This position can be based in one of the following locations: San Antonio, TX and Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Develop long-term vision and direction: Create and communicate a clear vision for the organization's future growth and success. This may involve facilitating market research and analysis, identifying key trends and opportunities, and setting strategic goals and objectives.
• Communicate and align strategy: Effectively communicate the organization's strategy to senior management, employees, and other stakeholders to ensure that all levels of the organization are aligned with and working towards the same goals. Support the design, development, and facilitation of strategy off sites.
• Lead internal consulting projects: Identify and frame strategic opportunities and issues faced by the organization. Draft project proposals, design work plans, and conduct or oversee key pieces of analysis to deliver strategic insights and recommendations. Create compelling storylines that clearly articulate findings, insights, and recommendations. Influence and drive stakeholder alignment and execution.
• Monitor and assess external trends: Conduct or oversee industry and competitive research to identify potential strategic opportunities and threats. Communicate insights and recommendations to leadership, facilitating alignment on responsive actions to be taken.
• Lead strategic planning: Play a leadership role in the development and communication of the organization's three-year strategic plan.
• Monitor and report on progress: Monitor the progress of the organization's strategic initiatives and report on results to senior management and other stakeholders. Adjust the strategy as needed based on changing market conditions or other factors.
• Mentor and develop teammates: Support the development and coaching of junior teammates.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

· Bachelor's degree; OR 4 years of relevant education and/or experience.

What sets you apart:

• 8 years of strategy consulting, corporate strategy, business unit strategy, or other relevant work experience; OR an Advanced Degree in Business or STEM and 6 years of strategy consulting, corporate strategy, business unit strategy, or other relevant work experience.
• Strong critical-thinking skills and an inquisitive mindset, with the ability to elevate thinking, synthesize complex information, and apply sound judgment while connecting individual components to the broader strategic picture.
• Demonstrated project management experience, with the ability to lead complex, cross-functional initiatives from development through execution.
• Proven ability to leverage experience, data, and analysis to develop insights, influence stakeholders, and support strategic business decisions.
• Advanced proficiency in Microsoft PowerPoint and Excel.
• Strong quantitative and analytical capabilities, complemented by excellent written, verbal, and executive-level communication skills.
• US military experience gained through military service or as a military spouse/domestic partner.

Compensation range: The salary range for this position is: $143,320.00 - $273,930.00

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.