Technical Support Specialist (m/f/d)

Technical Support Specialist (m/f/d)

(Hybrid - 2-3 days per week in our Buenos Aires office)

We're hiring a Technical Support Specialist in Buenos Aires to support a wide range of customers. From independent site owners to large enterprises as they get the most out of our product. We need a skilled and motivated Technical Support Specialist to become a key player in our dynamic team. In this role, you'll provide B2B support to a diverse range of customers, from independent blog owners to large enterprises. If you're passionate about helping businesses solve technical challenges and thrive in a customer facing role, we want to hear from you!

Shape the Future of Privacy

Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe growth and privacy compliance can go hand in hand, and we help organisations of every size build that balance so their customers can trust them with data. If you enjoy solving problems and helping people succeed, we have a seat ready and waiting!

What You Will Do

• Work directly with customers to understand their challenges and guide them to a resolution.
• Manage support tickets end-to-end: qualify the issue, investigate, and provide a clear solution.
• Research, diagnose, and troubleshoot technical issues of varying complexity.
• Partner with colleagues on trickier problems, sharing knowledge in both directions.
• Write clear, easy-to-follow guides that help customers (and teammates) solve issues independently.
• Share what you learn from customers with Product Management to help shape the roadmap.
• Suggest improvements to our tools, processes, and approach - your feedback is genuinely used.

What You Bring:

Requirements

Must-Haves

• Experience in a customer-facing role and a genuine interest in understanding customer needs.
• Working knowledge of HTML, JavaScript, and CSS, and comfort debugging with Chrome DevTools.
• Strong organizational skills and the ability to manage your own time in a hybrid or remote setup.
• Curiosity and resourcefulness - comfortable finding answers independently when you hit something new.
• Fluency both written and spoken communication in English, with the ability to explain technical topics simply.

Nice-to-Haves

• Familiarity with tag management platforms such as Google Tag Manager, Adobe, or Matomo.
• Exposure to CMS platforms like Duda, Shopify, WordPress, or Magento.

Benefits

Include & Why Join Usercentrics?

• Join a fast-growing, international team that builds its success together, across backgrounds and disciplines.
• A culture where people from every department get involved in cross-functional projects and initiatives.
• Flexible working hours, hybrid work, and workcation options, in line with company policy - so you can work in the way that suits your life.
• Regular team events, both on-site across our offices (Munich, Copenhagen, Odense, Lisbon, Prague) and online, designed so remote colleagues feel just as included.
• A personal development budget and job-related language courses, plus additional benefits depending on your location.

Our Commitment to Inclusion

Usercentrics is an equal opportunity employer. We welcome applicants of any age, race, ethnicity, national origin, colour, religion, sex, sexual orientation, gender identity or expression, disability status, neurodivergence, veteran status, marital or family status, or any other characteristic protected by law. We hire based on merit, qualifications, and business need, and we're committed to building a team that reflects a genuinely diverse range of backgrounds and perspectives.

Research shows that women and people from underrepresented groups are statistically less likely to apply for a role unless they meet every listed qualification. If this role excites you but your background doesn't tick every box, we'd still encourage you to apply you may be exactly who we're looking for, here or in another role.

If you need any adjustments to the application or interview process including accessibility accommodations please let the recruiter know. We're happy to work with you to make the process a fair and comfortable one.