Senior Jira Administrator

Обязанности:

• Administer Jira Cloud: projects (company-managed and team-managed), workflows, issue types, screens, custom fields, schemes, permissions and notifications
• Manage users, groups and access in Atlassian Administration
• Evaluate, configure and support Atlassian Marketplace apps
• Build and maintain Jira Automation rules using triggers, conditions, branching, smart values and webhooks, while keeping execution limits in mind
• Design, implement and support business process automation in Jira Cloud
• Integrate Jira with external systems (CRM, Help Desk, internal services) via Jira Cloud REST API, webhooks and automation platform n8n
• Build and maintain automation workflows: fetching and transforming data, calling APIs and handling errors and retries
• Write and improve scripts in JavaScript/TypeScript or Python for automations and integrations
• Troubleshoot integration issues by analyzing logs, API responses, HTTP status codes, payloads, authentication, permissions and rate limits
• Support, refactor and optimize existing integrations and automations
• Configure and support Jira Service Management Cloud (JSM)
• Document configurations, integrations and automation logic

• 2+ years of hands-on Jira Cloud administration experience
• Solid understanding of Jira Cloud architecture: workflows, schemes, permissions, project roles, custom fields, screens, and the difference between company-managed and team-managed projects
• Practical experience with Jira Automation for Cloud (smart values, branching, webhooks, automation limits)
• Hands-on experience with REST APIs (including Jira Cloud REST API), webhooks, JSON and HTTP requests
• Hands-on experience with at least one low-code automation platform: n8n, Zapier or Make (Integromat)
• Ability to read and write scripts in JavaScript/TypeScript or Python
• Proven experience integrating multiple systems with each other
• Good understanding of API authentication methods: API tokens, Basic Auth, OAuth 2.0
• Ability to work independently with API documentation and build integrations based on it
• Strong troubleshooting skills: logs, HTTP status codes, payloads, API errors and rate limiting

Nice to have

• Experience with more than one of n8n, Zapier and Make, or with other iPaaS tools (Workato, Power Automate)
• Confluence Cloud administration
• Advanced Jira Service Management Cloud (request types, SLAs, queues, customer portal, Assets)
• ScriptRunner for Jira Cloud and/or Atlassian Forge app development
• Git / GitLab
• Experience with CRM systems and Jira integrations with CRM, Help Desk or internal services

• Remote work
• Flexible start of the day
• Paid leave of 21 days
• International environment and direct influence on company growth;

• Fast decision-making and minimal bureaucracy