Lead I - Business Analysis

Who We Are At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our clients to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact, touching billions of lives in the process. Visit us at www.ust.com. Summary UST is seeking an experienced System Analyst with strong expertise in the Healthcare domain, System Analysis, SQL, Data Analysis, Agile/SDLC methodologies, and Generative AI technologies. The ideal candidate will work closely with business stakeholders, product teams, and technology teams to analyze business requirements, evaluate system impacts, perform data analysis, and translate business needs into effective technical solutions. The Opportunity As a System Analyst, you will play a critical role in bridging business and technology teams by gathering requirements, performing system and data analysis, and supporting solution delivery throughout the Software Development Life Cycle (SDLC). You will leverage data insights, healthcare domain expertise, and emerging AI capabilities to drive better business outcomes and process improvements.

Key Roles & Responsibilities

Analyze business requirements and translate them into detailed functional and system requirements.

Perform system analysis, impact assessment, and gap analysis for new initiatives, enhancements, and change requests.

Work closely with healthcare business processes, applications, workflows, and data systems.

Use SQL to perform data extraction, validation, reconciliation, investigation, and troubleshooting activities.

Analyze large datasets to identify trends, inconsistencies, anomalies, and data quality issues.

Prepare functional specifications, business requirements documents (BRDs), system requirement specifications (SRS), use cases, process flows, and related artifacts.

Collaborate with business stakeholders, Product Owners, developers, QA teams, and architects throughout the project lifecycle.

Support Agile delivery activities including backlog refinement, requirement grooming, sprint planning, sprint reviews, and acceptance validation.

Perform root cause analysis and support defect investigation and production issue resolution.

Facilitate requirement walkthroughs, solution discussions, and stakeholder workshops.

Ensure traceability between business requirements, system requirements, development, and testing deliverables.

Leverage Generative AI and Prompt Engineering techniques to improve analysis, documentation, and productivity.

Support process optimization initiatives through data-driven insights and system improvements.Maintain project documentation and knowledge repositories. What You Need

Requirements

Strong healthcare domain knowledge and understanding of healthcare systems and business processes.

Experience in System Analysis, Business Analysis, and Requirement Analysis.

Strong SQL skills with the ability to perform complex data analysis and validation.

Experience working with large datasets and data quality analysis.

Good understanding of Agile methodologies and Software Development Life Cycle (SDLC).

Knowledge of Generative AI concepts and Prompt Engineering techniques.

Experience performing impact analysis, gap analysis, and root cause investigations.

Ability to convert business requirements into functional and technical specifications.

Strong stakeholder management and communication skills.

Excellent analytical, problem-solving, and troubleshooting abilities. Required Skills

Healthcare Systems

Healthcare Domain Expertise

System Analysis

Requirement Analysis

Business Analysis

SQL

Data Analysis

Data Validation

Data Investigation

Impact Analysis

Gap Analysis

Agile Methodology

Software Development Life Cycle (SDLC)

User Story Analysis

Functional Specifications

Process Documentation

Root Cause Analysis

Defect Analysis

Production Support

Stakeholder Management

Generative AI

Prompt Engineering

Business Process Analysis

Functional Requirement Documentation Desired Skills

Healthcare Claims Processing

Member Management Systems

Provider Management Systems

Business Intelligence & Reporting

Advanced SQL Optimization

Data Warehousing Concepts

AI-Assisted Business Analysis

JIRA

Confluence

API Analysis

Process Automation

Change Management

Agile Product Delivery Qualification

Bachelor's Degree in Computer Science, Information Technology, Engineering, Healthcare Informatics, Business Administration, or a related field.

Relevant certifications in Business Analysis, Agile, Healthcare, or Data Analytics are preferred. Experience 5+ Years (or as per project requirements) Skills

Agile

SDLC

Healthcare Systems

System Analysis

Data Analysis

SQL

Generative AI

Prompt Engineering

Issue Analysis

Requirement Analysis

Stakeholder Management What We Believe We're proud to embrace the same values that have shaped UST since the beginning. Since day one, we've been building enduring relationships and a culture of integrity. Today, those same values inspire us to encourage innovation, champion diversity and inclusion, and place people at the center of everything we do.

Humility

We will listen, learn, be empathetic, and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.

UST reserves the right to periodically redefine roles and responsibilities based on the requirements of the organization and/or employee performance.

Support and promote the values of UST.

Comply with all Company policies and procedures