Lead II - Software Engineering - ServiceNow UI Developer

Job Title: ServiceNow Developer - UI Experience

Experience Range: 5 - 10 Years

Location: Hyderabad, Bangalore, Kochi, Trivandrum, Pune, Noida, Chennai

Job Summary:

We are looking for a ServiceNow Developer - UI Experience who specializes in designing and developing intuitive, responsive, and user-friendly interfaces within the ServiceNow platform. The ideal candidate should have expertise in ServiceNow UI development, front-end technologies (HTML, CSS, JavaScript, AngularJS), and Service Portal customization to enhance user interaction and improve overall system usability.

Key Responsibilities:

UI/UX Development:

Testing & Quality Assurance:

• Perform unit testing and support system integration testing for UI components.
• Debug and troubleshoot UI-related issues, ensuring smooth cross-browser and cross-device performance.
• Collaborate with QA teams to execute test cases related to UI/UX components and Service Portal functionality.

Must-Have Skills:

Technical Skills:

ServiceNow Platform Expertise:

• Strong knowledge of ServiceNow UI development, particularly Service Portal, Service Catalog, and Knowledge Base customization.
• Hands-on experience with ServiceNow Scripting APIs (Client Scripts, UI Policies, UI Actions).
• Proficiency in creating custom widgets using ServiceNow’s Widget Editor.
• Familiarity with GlideForm and GlideUser APIs for personalized user experiences.

  Front-End Development:

• Expertise in HTML5, CSS3, JavaScript, and AngularJS for building modern UI interfaces.
• Strong understanding of UI/UX best practices, accessibility standards (WCAG), and responsive design.
• Experience with front-end frameworks like Bootstrap for improved UI consistency.

  Integration & Scripting:

• Experience with REST/SOAP API integrations to dynamically update UI elements with external system data.
• Understanding of JSON and XML for data exchange and dynamic content generation.
• Proficiency in JavaScript, AngularJS, and GlideScript for interactive UI component development.

  Good-to-Have Skills:

• Experience with automated testing tools (e.g., Selenium, ATF) for ServiceNow UI testing.
• Familiarity with Agile/Scrum methodologies in a development environment.
• Prior experience working with ServiceNow Performance Analytics and Dashboards.

  ServiceNow Certifications:

• Mandatory:
• ServiceNow Certified System Administrator (CSA)
• Preferred:
• ServiceNow Certified Application Developer (CAD)
• Certified Implementation Specialist - Service Portal
• UI/UX-related certifications or courses

Soft Skills:

• Strong analytical and problem-solving skills with attention to UI/UX detail.
• Excellent communication skills to collaborate with technical and non-technical teams.
• Ability to work independently and within a team to deliver projects on time.
• Adaptability to changing requirements and a passion for UI/UX trends and innovations.

Preferred Experience:

• 3+ years of experience in ServiceNow development with a focus on UI/UX design and front-end development.
• Prior experience in Service Portal and Catalog customization within ServiceNow.
• Familiarity with Agile and Scrum methodologies in a development environment.