Senior Site Reliability Engineer (Lead I - Production Support)

This role combines Site Reliability Engineering, production support, infrastructure engineering and automation. You will work across complex application environments, resolving production issues while developing automated solutions that reduce manual effort and improve platform stability.

The Role

As a Senior Site Reliability Engineer, you will:

What We're Looking For

You will bring strong hands-on experience across SRE, infrastructure and production environments, including:

Linux & Infrastructure

• Advanced Linux 8.x experience, with the source specifying five years of hands-on experience.
• Strong knowledge of Linux/Unix administration.
• Understanding of networking and storage technologies.
• Experience supporting secure, web-based, n-tier applications.

SRE, Automation & Observability

• Strong understanding of Site Reliability Engineering principles.
• Experience troubleshooting application issues and managing production incidents.
• Scripting and automation experience using Python and Shell.
• Experience or exposure to OpenTelemetry, Prometheus, Grafana, Splunk and Ansible.
• A strong focus on toil reduction, automation, resiliency and observability.

  Containers & Application Platforms

• Hands-on experience with Docker and Kubernetes.
• Knowledge of SaaS platform integration.
• Experience with web servers such as Apache and Nginx.
• Experience with application servers including Tomcat and JBoss, covering configuration, integration and troubleshooting.

  Databases & Messaging

  Experience or knowledge of:

• Relational databases such as Sybase, DB2, SQL and PostgreSQL.
• Messaging technologies such as Kafka.
• Storage platforms including NAS and SAN.
• Load balancers and web proxies

  Nice to Have

  Additional experience in any of the following would be beneficial:

• Hadoop or Cloudera
• ELK Stack
• Apache Airflow
• Redis
• NoSQL databases
• SPARQL
• OIDC / OAuth
• SAML and LDAP integration
• Kerberos, SSL and TLS
• Cloud and distributed computing technologies
• GenAI and LLM technologies
• Relevant cloud or distributed computing certifications

  Why This Role?

  This is an excellent opportunity for an experienced SRE or Production Engineer who enjoys working at the intersection of Linux, infrastructure, applications, automation and reliability engineering.

  You'll have the opportunity to move beyond reactive production support, using engineering and automation to solve recurring problems, reduce toil and build more reliable and observable platforms.