Data Center Engineer

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Data Center Engineer. The Data Center Engineer is the engineering tier of the Data Center Operations team, and the technical owner of fiber and connectivity for our Los Angeles data centers and POPs. This role owns connectivity requests and fiber projects end to end - from feasibility and design through provisioning, turn-up, and close-out. Working with Fiber Engineering and other specialist teams, theData Center Engineer owns dark-fiber and cross-connect provisioning, splice and panel assignments, circuit turn-up, and fiber records and capacity. Where technicians execute the day-to-day, the Data Center Engineer works at the system level, owning root cause and prevention. While fiber and connectivity are core to the role, the Data Center Engineer maintains a working command of the full data center system-power, cooling, space, and remote hands-and integrates them rather than specializing in only one.

The Data Center Engineer reports to the Data Center Manager and works closely with the Manager to translate operational priorities, customer requirements, and connectivity needs into technically sound execution.

Work Authorization Requirement: Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for employer-sponsored work authorization, such as OPT, TN, H1B or any other type of work visa, now or in the future.

Responsibilities

• Analyzes service orders to determine appropriate circuit design.
• Design, simulate, and validate electronic circuits that meet functional, performance, and safety requirements.
• Designs and prepares detailed circuit layout records for end-to-end circuit delivery and interfaces with other internal departments to ensure coordination of all elements required for provisioning of service.
• Ensure network management and utilization requirements for all transmission equipment are being met.
• Generate schematics, collaborate with layout engineers, and review layouts for signal integrity, power integrity, and manufacturability.
• Perform and interpret advanced fiber testing and certification - OTDR (bidirectional, trace analysis), light-level/dBm, insertion loss and reflectance, and fiber characterization on diverse routes; scope and clean, and support field splicers.
• Own the fiber records and capacity picture - span-ID and fiber-record ownership, fiber-path documentation, fiber-count and utilization forecasting, and conduit pathway documentation (MPOE, risers, closets, panels) - working in circuit-record and provisioning systems.
• Maintain and improve fiber-provisioning SOPs, workflows, and close-out standards
• Work closely and communicate effectively with cross-functional teams (system engineers, firmware/software developers, manufacturing, and quality assurance) to deliver complete solutions.
• Maintain facility inventory systems to ensure accurate and complete facility assignments.
• Identify and notify Engineering/Planning department of network congestion
• Provide engineering-quality remote/smart hands - server support and turn-up, optic and NIC installation, patching, and cable tracing - and load, install, and commission new equipment.
• Stay grounded in critical infrastructure - power (A/B feeds, PDU, UPS), cooling (CRAC/HVAC), and space/capacity - respond to and triage facility alarms, support preventive maintenance and MOP execution in maintenance windows, and engage Facilities and specialist teams for deep faults.
• Serve as an engineering escalation point for the technician team, participate in change management and maintenance windows, and mentor technicians.
• Communicate with customers on connectivity requests and turn-ups.
• Provides best practice and skilled expertise to internal departments.
• Provides technical support and interpretation for complex problems based on analysis as requested.
• Assists the Engineers in the development and revision of internal procedures related to the processing and publication of CLRs
• Resource for lower-level designers and technicians

Qualifications

• Bachelor’s degree (B.A.) or equivalent from a four-year college.
• Minimum of five (5) years in a telecommunications circuit design role that encompassed all aspects of circuit design from order acceptance to published CLR for all types of circuits.
• Hands-on knowledge of telecommunications equipment configuration.
• Experience with Salesforce and Metasolv database applications.
• In-depth knowledge of telecommunications standards and protocols.
• In-depth understanding of network configuration and interworking.
• Practical knowledge of Wavelength/Ethernet/IP networks and technology.
• Ability to initiate and comprehend complex designs and arrange detailed information in a logical format.
• Competency in navigating various database applications and MS software applications such as Excel, Visio and Word.
• Ability to manage a high-volume workload efficiently and effectively, while maintaining a precise attention to detail in an interrupted work environment.
• Self-initiated to gain the knowledge necessary to perform job duties at a high level in a technically changing environment.
• Having a solution oriented and analytical problem-solving mindset.
• A willingness to drive towards a goal and do what it takes to get a job done, which may include off hours and weekend work.
• Strong communication skills to guide and influence key stakeholders.

Estimated base salary range: $90,000 - $118,600 USD/annually

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data - including through CLEAR - you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.