Case Coordinator, Integrity Systems

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!

The Role

The USTA’s Safe Play program promotes a positive, safe environment where tennis players of all ages thrive. The USTA combines comprehensive training, background screening, and clear policies to implement standards for athlete safety. The Case Coordinator, Integrity Systems maintains administrative oversight of the Clue case management platform which includes managing the athlete safety matter records related to the Safe Play program as well as supporting USTA Sectional Associations use of the system for grievance management and administration. The Case Coordinator, Integrity Systems will enter data and maintain data integrity within the Clue system to ensure comprehensive maintenance of all matters and grievances being input into the system.

Clue Case Management Platform Administration for Grievance Matters

• Administer Clue system user licenses based on Sectional Association needs and requests.
• Host training webinars for new Sectional Association staff accessing the system, serving as the internal “subject matter expert” and primary administrative resource for the Clue platform.
• Formulate and generate monthly, quarterly, and ad-hoc case management reports from the Clue database for Sectional Association leadership.

Safe Play Matter Case Administration

• Open and close case files for athlete safety reports and matters within the Clue case management platform.

• Issue standard notices, status updates, and routine communications to matter participants.
• Manage the receipt, analysis, processing, indexing, and electronic archiving of all case documentation and correspondence.
• Formulate and generate monthly, quarterly, and ad-hoc case management reports from the Clue database for department leadership
• Perform other administrative duties as assigned
• Special Projects as assigned

Who You Are

• 1-3 years of experience managing a case management platform, preferably for a law firm or analogous not-for-profit.

• Ability to exercise discretion in working with highly confidential and sensitive information and correspondence.
• Must be objective, compassionate, and a good listener.
• Strong research and analytical skills.
• Must be extremely detail-oriented and possess strong communication, organizational and multi-tasking skills.
• Self-starter with strong sense of ownership and involvement, and ability to prioritize is critical.
• Excellent writing skills and ability to draft correspondence, grammar, spelling and punctuation.
• Customer service oriented.
• Ability to interact with all levels of management.
• Professional demeanor and strong interpersonal and communications skills.
• Excellent command of MS Office (Word, Excel, and PowerPoint) and Google Business Suite (Gmail, Google Hangouts, and Google Sheets).
• Position is considered non-exempt.

This position is designated as "hybrid/flex" in New York, NY or Purchase, NY. During the onboarding process (approximately 4-6 months), this position will be located in Purchase, New York.

What We Offer

At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

• Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement, per academic year.
• Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.
• Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

The expected range for the base salary for this position is $53,000 - 60,000 and overtime eligible. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.

Come One, Come All

We strongly encourage you to apply if you’re interested; we'd love to learn how you can “serve” our team with your unique experience!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.