Scheduler-Intermediate (HOPD Ortho General MARC)

UT Health San Antonio • Health Care • Media & Entertainment • 1 day ago
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Salary
≈ $55k – $112k per year (Estimated)
Location
In office (San Antonio)
Seniority
Middle
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Company
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UT Health San Antonio

Headquartered in San Antonio, Texas, UT Health San Antonio (The University of Texas Health Science Center at San Antonio) is a premier public academic health center and the primary biomedical research institution in South Texas. The university encompasses multiple specialized schools - including medicine, nursing, dentistry, health professions, public health, and biomedical sciences - to educate healthcare providers and scientific researchers.
uthscsa.edu • HQ: San Antonio, United States • Media & Entertainment • Books • Health Care • Hospitals & Clinics • 1001-5000 employees • Est. 2014
Under general supervision, responsible for providing all elements of scheduling and registration support to a clinic.
  • Provides telephonic support to the clinic; schedules appointments, documents patient messages, maintains physician schedule/template , enters referrals, informs patients of financial obligations such as copay/balances, and coordinates interpreter services.
  • Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of patient contact, updating when necessary.
  • Streamlines the message management process by documenting requests in the system; gathers all information appropriately and prioritizes messages based on urgency.
  • Assists patients with any questions or concerns; attempts to resolve all patient issues or concerns prior to them becoming patient complaints; if unable to fully respond to patient, contacts someone to assist patients.
  • Provides backup support/coverage to front desk; may be assigned to log into call center (ACD) when specific clinics are short staffed.
  • Performs all other duties as assigned.
  • Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.
  • Demonstrates analytical thinking - this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
  • Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
  • Proficient computer skills using Microsoft Office and database programs.
  • Excellent verbal, written and interpersonal communication skills.
  • Ability to prioritize messages based on urgency.
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