Field Service Engineer - UK

Description

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.

With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.

We’re looking for a Field Service Engineer to join our growing UK Operations Team, supporting customer sites across the UK and Europe. In this hands-on, high-impact role, you’ll lead on-site installations, direct third-party contractors as the Lead FSE, troubleshoot and maintain our systems, and serve as a key technical point of contact for our customers. You’ll play a critical role in delivering a safe, high-quality installation and service experience while representing UVeye professionally in the field. This role requires strong technical judgement, a customer service mindset, excellent communication skills, and the ability to adapt quickly and solve problems in a fast-paced, constantly evolving environment.

A day in the life and how you’ll make an impact:

• Own the on-site execution of new UVeye system installations from site readiness and installation through testing, commissioning, and customer handoff
• Act as the Lead FSE on assigned installations, coordinating and directing third-party contractors and ensuring work is completed safely, accurately, on schedule, and to UVeye standards
• Serve as UVeye’s primary on-site technical point of contact, building strong relationships with customers, communicating progress and issues, managing expectations, and ensuring a professional customer experience
• Assess site readiness before and during installation, review site layouts and technical requirements, and identify infrastructure, electrical, networking, civil works, or other conditions that could impact successful deployment
• Install, configure, test, and validate UVeye hardware and supporting systems to ensure equipment is fully operational and ready for customer use
• Troubleshoot hardware, software, networking, electrical, and mechanical issues in real time, taking ownership of issues through resolution or coordinating the appropriate internal resources when escalation is required
• Perform preventative, corrective, and emergency maintenance across existing customer sites, diagnosing system issues and restoring equipment to normal operation as efficiently as possible
• Maintain responsibility for safety while leading work on site, including identifying hazards, following site-specific requirements, ensuring appropriate PPE is used, and addressing or escalating unsafe conditions
• Partner closely with Operations, Support, Engineering, Customer Success, and other internal teams to communicate field conditions, resolve technical issues, and support successful customer deployments
• Complete accurate and timely installation, commissioning, maintenance, and service documentation, including work performed, technical findings, outstanding issues, and required follow-up
• Identify recurring technical or operational issues observed in the field and provide feedback to internal teams to help improve installation processes, system reliability, and the overall customer experience

Requirements

• 4+ years of experience as a Field Service Engineer, Field Engineer, Field Technician, or similar role involving hardware/software installation, deployment, or maintenance
• Proven experience leading contractors or teams during technical installations
• Strong hands-on skills across civil works, networking, electrical wiring, and mechanical assemblies
• Working knowledge of Linux-based systems and basic networking principles
• Strong troubleshooting and problem-solving skills, with the ability to work effectively and make sound decisions under pressure
• Demonstrated ability to write clear installation, service, and maintenance documentation
• Previous experience using AutoCAD, Autodesk, or similar software to interpret site layouts
• Excellent communication and interpersonal skills, with the confidence to lead on-site discussions and provide clear direction to customers, contractors, and internal stakeholders
• Strong customer service mindset with the ability to build trust, manage expectations, and represent UVeye professionally
• Strong safety mindset with the confidence to identify, address, and escalate safety concerns
• Resilience and adaptability when working in changing field environments
• Ability and willingness to meet the travel requirements of the role
• Valid driving licence

Ideally, we’re looking for:

• Experience working in a startup or fast-growing company
• Certified electrician qualification or relevant electrical experience
• Degree or technical qualification in Mechanical Engineering, Electrical Engineering, or a related field
• Experience with CAD software
• Experience in the automotive industry
• Additional scripting, networking, or advanced troubleshooting knowledge

Physical & Travel Requirements:

This is a field-based role requiring extensive travel to customer and installation sites across the UK and Europe. Weekly overnight travel is an essential requirement of the position, with the frequency and duration of travel varying based on customer, installation, and operational needs. The role may also require occasional work outside standard business hours depending on site or service requirements.

Work environments may include vehicle service areas, rental facilities, dealerships, manufacturing sites, warehouses, and other commercial or industrial locations. The role may involve extended periods of standing or walking, bending, reaching, and occasional manual handling, including lifting or carrying equipment and tools up to 40 kg. Employees are expected to follow applicable site safety requirements and use personal protective equipment (PPE) when required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.

Why UVeye

• Tech-First Mindset: Join a team at the forefront of innovation, where cutting-edge technology is shaping the future of AI and redefining the automotive industry.
• Industry Leadership: Be part of a trailblazing company driving real change-backed by rapid growth, a track record of success, and strong partnerships with global industry leaders.
• People-Centered Culture: Thrive in a collaborative, inclusive environment that values initiative, supports growth, and provides unique opportunities for development through executive workshops and mentorship programs.

UVeye is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.