System Administrator

Designation :Resident Engineer — System Administrator (Content Server)
Experience : 3+ years
Working Days : Monday to Friday, 9 a.m. to 6 p.m.

Scope of Work

• Perform regular monitoring of system health, logs, performance metrics, and trends at agreed intervals.
• Review system alerts and event logs to detect anomalies early.
• Diagnose and resolve technical incidents promptly; escalate complex cases to vendor (OpenText) support when necessary.
• Apply software patches, updates, and conduct scheduled maintenance according to change management processes.
• Support users with access requests, permissions changes, and operational issues.
• Participate in system audits and assist with compliance-related checks.
• Conduct capacity planning and recommend performance improvements or upgrades.
• Maintain detailed and up-to-date documentation of system configurations, incident responses, changes, and system recovery processes.
• Provide technical input during project rollouts, migrations, or enhancements affecting Content Server.

Responsibilities

• Act as the primary onsite point of contact for all Content Server inquiries and issues.
• Maximize system uptime by monitoring performance, addressing risks, and preventing unplanned outages.
• Ensure compliance with organizational security and data protection requirements.
• Coordinate with internal IT teams and 3rd parties vendors for escalations, upgrades, and root cause analysis.
• Provide support to the backup and recovery team by supplying logs, system information, and assistance during recovery procedures.
• Participate in problem management activities to identify recurring issues and suggest permanent fixes.
• Support business users during UAT, system upgrades, and change implementation windows.

Skills

Assure Compliance, System Updates, Incident Response, Event Monitoring, Patch Management, Maintenance Planning and Scheduling, Open Text, Logging, Software Upgrades, System Administration, Performance Metrics, User Access, Capacity Planning, Incident Handling, Identifying Trends, System Configuration Management