Account Manager

Vaimo is one of the world’s most respected experts in digital commerce and experience. As a full-service omnichannel partner, we deliver strategy, design, development and managed services to brands, retailers and manufacturers all over the world.

As an Account Manager at Vaimo, you are responsible for driving day-to-day client growth, account health, and commercial success across a designated portfolio of clients.

Working closely with the Account Director, you will help execute account strategies that deepen client relationships, increase client value, improve retention, and identify new opportunities for growth. You are the primary day-to-day commercial partner for your clients, ensuring that Vaimo remains closely aligned with their business priorities, digital roadmap, and evolving needs.

This role requires a strong balance of relationship management, commercial awareness, operational follow-through, and understanding of digital commerce, experience, data, AI, content, and technology services. You will act as a connector between client stakeholders and Vaimo’s internal teams, helping turn client needs into actionable growth opportunities and successful delivery outcomes.

Areas of Responsibility:

• Account Growth & Commercial Development

  Drive day-to-day commercial growth across assigned accounts by identifying upsell, cross-sell, and expansion opportunities. Support account growth plans, maintain opportunity visibility, and contribute to revenue, retention, and renewal targets.

• Client Relationship Management

  Serve as the primary day-to-day commercial contact for assigned clients. Build trusted relationships, understand client goals and priorities, and expand stakeholder engagement across business, ecommerce, marketing, IT, operations, and leadership teams.

• Account Health & Retention

  Monitor account health, client satisfaction, delivery performance, budget alignment, and future growth potential. Identify risks early, escalate with clear recommendations, and support renewal planning to protect and grow recurring revenue.

• Strategic Execution

  Execute the account strategy and ways of working defined with the Account Director. Turn account plans into practical actions, including client meetings, follow-ups, opportunity tracking, roadmap discussions, and commercial next steps.

• Internal Coordination & Delivery Alignment

  Work closely with delivery, strategy, design, data, AI, content, and technical teams to ensure client needs are understood and acted on. Keep internal teams aligned to client expectations, commercial commitments, and growth priorities.

• Reporting & Performance Management

  Maintain accurate account records, stakeholder maps, opportunity updates, renewal dates, and commercial activity. Use KPIs and account data to provide clear updates on performance, risks, pipeline, and next steps.

What We’re Looking For:

Experience:

• 3-5 years of experience in Account Management, Client Success, Business Development, or Commercial Account Growth, ideally within a digital agency, technology consulting, ecommerce, SaaS, or professional services environment.

Digital & Technical Literacy:

• Solid understanding of digital commerce, digital experience, ecommerce platforms, content management, data, AI, integrations, and modern technology delivery concepts.

• Ability to translate client business needs into clear internal briefs and explain technical or digital concepts in a practical, client-friendly way.

Commercial Acumen

• Strong ability to recognize client needs, uncover growth opportunities, and connect those opportunities to relevant services or solutions.

• Comfortable discussing budgets, renewals, scope, value, commercial priorities, and business outcomes with clients and internal stakeholders.

Relationship Management

• Strong ability to build trust with client stakeholders and internal teams.

• Confident managing day-to-day client communication, expectation setting, follow-ups, and issue resolution.

• Able to develop relationships across multiple stakeholder groups within an account.

Organization & Execution

• Highly organized and able to manage multiple accounts, priorities, meetings, follow-ups, and commercial activities at the same time.

• Strong attention to detail, with the ability to keep account plans, opportunity tracking, renewals, and client communications moving forward.

Data & Performance Orientation

• Comfortable using KPIs, client health indicators, performance data, CRM information, and account reporting to guide decisions.

• Able to identify patterns, risks, and growth opportunities based on account data and client behavior.

Communication:

• Exceptional English and Spanish proficiency; ability to build rapport and manage expectations effectively.

Personality Traits:

• Growth-Minded: Proactively looks for ways to create more value for clients and expand Vaimo’s role within the account.

• Commercially Curious: Asks strong questions, listens for business needs, and connects client challenges to potential opportunities.

• Proactive Communicator: Keeps clients, Account Directors, and internal teams informed of opportunities, risks, decisions, and required actions.

• Reliable Executor: Follows through consistently, manages details carefully, and ensures account activity does not lose momentum.

• Collaborative: Works well across strategy, delivery, technology, design, data, AI, content, and commercial teams to create better client outcomes.

• Relationship-Oriented: Naturally builds trust with clients and internal team members and understands that strong relationships are the foundation for retention and growth

We offer you:

• Work with leading US brands: Help brands, retailers, manufacturers, and institutions grow by connecting commerce, content, data, and activation to create better digital experiences.

• International collaboration: Work directly with clients and experienced colleagues in the US and across Vaimo's international teams.

• AI in everyday work: Use AI tools to improve workflows, solve problems, and deliver better results.

• Ownership and autonomy: Take responsibility for your work, contribute ideas, and influence how projects are delivered.

• Professional growth: Gain experience across different clients, industries, and technologies while learning from experienced colleagues.

• Help build our LATAM team: Join at an early stage of our expansion and help shape how our regional team works and grows.

• Competitive compensation: Receive a competitive salary and benefits package.

  Interested in working with our US team and helping us grow in LATAM? We'd be happy to hear from you. Apply and let's talk!