Senior Project Manager

Vaimo is one of the world’s most respected experts in digital commerce and experience. As a full-service omnichannel partner, we deliver strategy, design, development and managed services to brands, retailers and manufacturers all over the world.

As a Project Manager at Vaimo, you will have a central role in our pursuit to drive success in digital commerce. You will have broad responsibility that requires strong leadership skills, structure, creativity, and the ability to identify the most efficient solutions for our clients.

As Project Manager you are the main point of contact for the client and play an instrumental role in achieving high client satisfaction. The project manager is also an influential member of the delivery team, and instrumental in creating a highly engaged delivery team.

Responsibilities of the Role

Lead and manage projects successfully

• Understand the contracts, goals and constraints before starting a project

• Establish clear ways of working

• Steer projects proactively by doing regular forecasting on budget, milestones etc

• Manage projects responsibly by identifying and mitigating risks

• Sufficient understanding of project requirements & solution

• Monitor and control project progress, outcome and quality

• Proactively manage changes in scope

• Keep project plans and documentation up to date

• Comply to Vaimo’s delivery methodology, processes and templates

• Accountable for managing project scope, budget, timeline and quality

Project health

• Regularly monitor the health of the Project and the satisfaction levels of the assigned client(s)

• Perform regular estimate-to-completions (ETC) and budget forecasts

• Escalate through appropriate channels if you see project health or client satisfaction is at risk of dropping

• Complete regular resource forecasting to ensure that your projects are equipped with the right team members to deliver as planned.

• Flagging and internally aligning (approval) expected write-offs as soon as they are forecasted

Team management

• Enable the team to deliver successfully

• Team routines and agreed ways of working are followed

• Clear team communication (goals, success criteria, priorities, changes etc)

• Hold team members accountable for executing their part of the delivery

• Where required, lead and facilitate the onboarding of new team members

• Identify and mitigate gaps or challenges in the delivery team

Communication & reporting

• Communicate Project status, risks, and issues to stakeholders on status meetings, steering committee meetings, reports etc (according to contract and agreed ways of working)

• Make sure all client communication and reporting is correct, on time and of high quality

• Ensure that an effective governance structure is in place

• Ensure meeting attendance, timely decision making and engagement from all critical stakeholders (internal and external)

• Communicate and document progress, decisions, changes etc to manage expectations of project teams and stakeholders

• Clear and timely reporting of project health, status reports, invoicing reports etc.

• Seek and share knowledge across the organisation

Measures of success for this role

This role will be measured on both lag and lead measures:

Lag measures will include:

• Client Satisfaction (NPS)

• Project profitability

• Project chargeability

Lead measures will include:

Project Health

• Compliance with Vaimo’s project health check routines

Delivery excellence

• Compliance to Vaimo methodologies, processes and templates

• Quality of Project Management deliverables such as reporting and presentations

• Successful implementation of project governance structures and ways of working

• Clear roles, responsibilities and accountability inside the team

• Regular meaningful engagement and alignment with client, teams and other stakeholders

• Delivering Projects according to strategic goals, KPIs & expectations

• Delivering profitable Projects

• Ensure continuous high client satisfaction

Operational KPIs

• Control and manage write-offs

• Ensure a high Project chargeability and profitability

• Correct Project allocation - planning & forecast leading to profitable utilisation figures

Skills & Requirements:

• Proven experience as a Project Manager in a digital agency, consultancy, or client-services environment, delivering software and digital projects for external clients

• Strong track record of successfully delivering projects, maintaining high client satisfaction, and managing end-to-end project delivery

• Experience working with enterprise clients and leading challenging client-facing conversations

• Solid understanding of project management methodologies, frameworks, and tools, with the ability to apply them effectively in complex environments

• Experience delivering software development projects and leading distributed, cross-functional teams

• Strong stakeholder management skills, with the ability to build trust and maintain professional relationships across multiple internal and external stakeholders

• Excellent communication, presentation, and leadership skills

• Commercially minded, goal-oriented, and proactive in driving project outcomes and business value

• Strong advocate of using digital tools and data to track project progress, risks, health, and compliance

• Professional certification in Project Management (PMP, PRINCE2, PMI-ACP, or equivalent) and/or Agile methodologies (CSM, PSM, SAFe, or equivalent) is highly desirable

• Degree in Business Administration, Management, or a related field is considered an advantage

• Demonstrated team leadership capabilities and the ability to motivate teams in a fast-paced client environment.

We offer you:

• The opportunity to work on various types of small and large projects

• The opportunity to work with system development in a small team where you set the framework for how you want to work

• Free hands to work with new solutions involving new technology

• Attractive salary + benefits