UAT Specialist

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

Valeris is looking for an outstanding UAT Specialist responsible for planning, coordinating, executing, and documenting User Acceptance Testing (UAT) activities for technology solutions supporting Patient Support Services (PSS) programs. This role partners closely with business stakeholders, patient services operations, technology teams, vendors, and quality/compliance functions to ensure systems, enhancements, integrations, and workflows meet business requirements and are ready for successful implementation.

The ideal candidate combines strong testing and analytical skills with an understanding of patient support operations, including patient enrollment, benefits investigation, prior authorization, financial assistance, patient communications, case management, and related program workflows. There also may be data specific job responsibilities between UAT testing cycles as needs and workload allow.

Key Responsibilities:

User Acceptance Testing

· Develop UAT strategies, test plans, test scenarios, test scripts, and acceptance criteria based on business and system requirements.

· Execute functional, end-to-end, regression, and integration testing for Patient Support Services applications and related platforms.

· Validate that system functionality supports approved business processes and patient support workflows.

· Test complex scenarios involving patient enrollment, case management, benefits investigation, prior authorization, appeals, financial assistance, fulfillment, and patient communications, as applicable.

· Validate system integrations and data exchanges between internal platforms, vendors, third-party applications, and other business systems.

· Identify, document, prioritize, and track defects through resolution.

· Perform retesting and regression testing following defect remediation or system changes.

· Maintain clear documentation of test results, evidence, defects, and final UAT acceptance.

Business & Cross-Functional Partnership

· Collaborate with Patient Support Services business owners and subject matter experts to translate business requirements into testable scenarios.

· Work closely with Product, IT, Business Analysts, Project Managers, Quality, Compliance, Operations, and external vendors throughout the testing lifecycle.

· Facilitate UAT sessions with business users and ensure appropriate stakeholders participate in testing.

· Communicate testing progress, risks, issues, dependencies, and outcomes to project stakeholders.

· Support business readiness activities and provide input into go-live decisions based on documented testing results.

Quality, Compliance & Risk

· Ensure testing activities align with applicable company policies, procedures, quality standards, and regulatory requirements.

· Validate appropriate handling of patient information and sensitive data within applicable systems and workflows.

· Ensure test cases adequately address business, operational, data, security, and compliance requirements.

· Maintain appropriate audit documentation and testing evidence.

· Escalate significant defects, risks, or gaps that may affect patient experience, program operations, data integrity, or compliance.

Continuous Improvement

· Identify opportunities to improve UAT processes, test coverage, documentation, and testing efficiency.

· Develop reusable test scenarios and regression test suites for recurring PSS processes.

· Contribute to requirements reviews and identify potential gaps before development or implementation.

· Support lessons-learned activities and incorporate improvements into future testing cycles.

· Help establish and maintain UAT standards, templates, and best practices across Patient Support Services.

• Utilize Valeris’ values as the driving force behind the team’s success
• On time adherence to training deadlines for all corporate policies and procedures
• Ensure all SOPs are followed with consistency
• Perform additional tasks or projects as assigned

Qualifications:

• Bachelor's degree in Information Technology, Business, Healthcare, Life Sciences, or a related field, or equivalent professional experience.
• 2+ years of experience in User Acceptance Testing, Quality Assurance, Business Analysis, Patient Services operations, systems implementation, or a related discipline.
• Experience working with business users to develop and execute test cases and scenarios.
• Strong understanding of software testing principles, defect management, and test documentation.
• Strong analytical, problem-solving, organizational, and communication skills.
• Ability to manage multiple testing activities, priorities, and deadlines in a fast-paced environment.
• Strong attention to detail and ability to identify discrepancies between requirements, system behavior, and expected business outcomes.

Preferred Qualifications

• Experience supporting Patient Support Services, patient services, hub services, specialty pharmacy, pharmaceutical, biotechnology, healthcare, or life sciences organizations.
• Experience testing CRM, case management, patient services, benefits investigation, prior authorization, financial assistance, or patient engagement platforms.
• Familiarity with healthcare data, patient enrollment workflows, and healthcare technology integrations.
• Experience working with external technology vendors and implementation partners.
• Familiarity with Agile/Scrum methodologies and SDLC processes.
• Experience with tools such as Jira, Azure DevOps, ServiceNow, HP ALM, qTest, or similar test/defect management platforms.
• Experience with SQL, data validation, APIs, or integration testing is a plus.
• Familiarity with applicable privacy and healthcare requirements, including HIPAA, where relevant.

Physical Demands & Work Environment

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.

• Although very minimal, flexibility to travel as needed is preferred.

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Physical Demands & Work Environment

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.

• Although very minimal, flexibility to travel as needed is preferred.

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?

We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs

• Additional health support, including telehealth and Employee Assistance Program (EAP) services

• Company match on Health Savings Account contributions

• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000

• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability

• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting

• Paid Time Off (PTO) and Sick Leave to support work-life balance

• Team members receive nine paid holidays plus two floating holidays

• Opportunities for advancement in a company that supports personal and professional growth

• A challenging, stimulating work environment that encourages new ideas

• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace

• A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity

At Valeris, we don’t just accept difference - we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.