Solutions Support Engineer
First seen by Alion on Nov 12, 2026. Valid scores B on the Alion truth index.
Your Job duties will be as follows:
- Provide technical support and perform troubleshooting multiple products, features, and production services.
- Develop and maintain operations and maintenance tooling, primarily using Python, Java, Perl, shell scripting, and web technologies.
- Support software deployments in staging and production environments, validating changes before and after release.
- Design and build internal tools that improve operational efficiency and reduce manual effort.
- Produce system health and support status reporting using BI and data analysis tools.
- Own one or more digital products or platform components end-to-end.
- Coordinate customer notifications and incident workflows, ensuring SLA commitments are consistently met.
- Collaborate with a global support team on incident hand-offs, and contribute to a team knowledge base and shared skill set.
- Participate in an on-call rotation to support critical incidents outside business hours.
- Provide on-site support when required by the business or customer engagement.
- Define and implement the appropriate actions to provide timely workarounds that address customer needs.
- Determine the scope of development work required to resolve issue-related topics.
- Engage directly with customers to discuss alternatives and align on solutions for fixing issues and improving performance.
- Propose technical solutions and improvements to R&D.
- Escalate critical topics internally to management and R&D as needed.
- Liaise with third parties to discuss and coordinate potential solutions and fixes.
If you want this position to be yours, here is what we are looking for in a candidate
- 3+ years of hands-on experience with Linux/Unix systems administration; Red Hat Linux strongly preferred.
- Solid understanding of relational databases and SQL; experience with PostgreSQL and MongoDB is a plus.
- Experience with high-availability architectures, including load balancing, clustering, redundancy, and failover.
- Familiarity with networking equipment such as switches, firewalls, and routers.
- Experience with application/web servers (e.g., JBoss) is a plus.
- Working knowledge of SMPP connections is a plus.
- Strong knowledge of integration protocols such as SOAP, XML, and HTTP POST/GET.
- Proficiency in shell scripting and comfort working with TCP/IP and protocol-tracing tools.
- Solid general networking fundamentals.
- Understanding of:
Cloud infrastructure (AWS) and hybrid/on-prem architectures.
Container orchestration and microservices (e.g., Docker, Kubernetes, Helm).
CI/CD pipelines and tools (e.g., Jenkins, GitLab CI/CD, ArgoCD).
Monitoring & observability frameworks (e.g., Prometheus, ELK Stack, Grafana, Datadog).
Networking and security principles, including firewalls, VPNs, load balancing, and identity/access management.
Automation and Infrastructure as Code (IaC): Terraform, Ansible, Packer, etc.
Operational resilience patterns: self-healing systems, blue/green deployments, failover strategies.
- Certifications in relevant areas are desirable, such as:
AWS/GCP/Azure Certified Solutions
Kubernetes Administrator (CKA)
ITIL Foundation
- Excellent customer service, communication, and stakeholder management skills, both written and verbal.
- Proven ability to work independently as well as collaboratively within a team.
- Strong multitasking skills and the ability to thrive in a fast-paced, dynamic environment.
- Willingness to work a flexible schedule, including periodic on-call responsibilities.
- Experience operating within a 24/7 production support environment.
- Availability for occasional international travel.
- Demonstrated commitment to operational excellence and continuous improvement.
- Working knowledge of Java-based technologies.
- Understanding of XML/SOAP, web services, workflow modeling, and web application development.
- Ability to write intermediate-level SQL queries.
- Composure and sound judgment under pressure or in high-stress situations.
Join our team Valid in a global position, by entering technological and innovative projects within multicultural and multidisciplinary teams.
We have flexible hours and a hybrid working from home scheme to improve the work-life balance of our employees.
Join this great team and be part of our story!
Valid creates an inclusive environment for all employees. We are committed to building a company that reflects the diversity of the world that means fighting for equal opportunities based on a responsible and inclusive management of its human team with actions as non-discrimination concerning sex, age, race, sexual orientation, religion, education, social status, culture, or special needs such as illness or disability.