Product Operations Lead

Join Valon, an AI-powered platform revolutionizing the mortgage servicing industry. As a Product Operations Lead, you'll play a crucial role in ensuring a seamless and reliable experience for our enterprise clients. You'll work across teams, identify high-impact problems, and drive improvements in product quality and customer experience. This is an exciting opportunity for someone with strong analytical skills and a passion for influencing product direction.

Missions

• Design and own the mechanisms, frameworks, and feedback loops that turn real-world usage into durable product insight.
• Identify structural gaps in how product insights are captured, prioritized, and acted on, and create durable mechanisms that work across teams and product areas.
• Lead investigation of complex, ambiguous, or recurring issues that span multiple teams, going beyond symptom-level fixes to systemic root causes.

Profil recherché

- Strong analytical skills with the ability to break down ambiguous problems and uncover root causes

- Technical curiosity-you’re eager to learn SQL or work with data to understand product behavior

- High sense of ownership, reliability, and urgency in driving issues to full resolution

- 4-7+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or a similar analytical environment

- Clear communicator who can translate between technical teams and end users with ease

- Comfort partnering closely with product managers and engineers, and contributing to product thinking

- Experience supporting or implementing enterprise SaaS products

- Exposure to regulated or process-heavy industries (mortgage servicing, financial services, healthcare)

- Familiarity with incident management, workflow tools, or customer support platforms