Product Operations Senior Associate
Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Aug 29, 2026.
Join Valon, an AI-powered platform revolutionizing the mortgage servicing industry. As a Product Operations Senior Associate, you'll play a crucial role in ensuring a seamless and intuitive experience for our enterprise clients. You'll work closely with product managers, engineers, and customers, translating real-world user behavior into insights that shape our product roadmap and release strategy. This is a high-impact, high-ownership role for someone passionate about product development and customer success.
Missions
- Act as the primary interface between customers and R&D, deeply understanding how users interact with ValonOS in production.
- Translate real-world user behavior and feedback into structured insights that directly inform product requirements, prioritization discussions, and roadmap planning.
- Investigate and resolve customer-reported issues-from workflow questions to bugs to SEV 1/2/3 incidents-in tight partnership with Engineering and FDA.
Profil recherché
- Comfort partnering closely with product managers and engineers, and contributing to product thinking- 2-4+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or a similar analytical environment
- Clear communicator who can translate between technical teams and end users with ease
- High sense of ownership, reliability, and urgency in driving issues to full resolution
- Strong analytical skills with the ability to break down ambiguous problems and uncover root causes
- Technical curiosity-you’re eager to learn SQL or work with data to understand product behavior
- Exposure to regulated or process-heavy industries (mortgage servicing, financial services, healthcare)
- Familiarity with incident management, workflow tools, or customer support platforms
- Experience supporting or implementing enterprise SaaS products