Dispatcher
Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Nov 3, 2026.
Description
Key responsibilities
Load planning and assignment
- Assign loads to drivers based on location, equipment, hours of service, and delivery windows
- Build efficient routes that cut empty miles, fuel cost, and tolls
- Book and confirm pickup and delivery appointments with shippers and receivers
Driver communication and support
- Act as each driver's first point of contact throughout the shift
- Track trucks via ELD/GPS and confirm check-calls, arrivals, and departures
- Reroute drivers around delays, weather, road closures, and breakdowns
- Coordinate roadside assistance, repairs, and recovery with Maintenance
Customer service
- Give customers and brokers accurate ETAs and proactive delay notices
- Resolve service failures, detention, and accessorial issues quickly and professionally
Compliance and safety
- Plan loads within FMCSA hours-of-service limits; never pressure drivers to exceed them
- Flag drivers, equipment, or loads with compliance, safety, or documentation gaps
- Report accidents and incidents to Safety per company procedure
Records and reporting
- Keep load status, notes, and documents current in the TMS
- Collect BOLs and PODs to support same-day billing
- Hand off open issues clearly at shift change
Skills and tools
- Problem-solving under pressure: makes sound calls fast when loads, drivers, or schedules change
- Communication: clear, calm, and respectful with drivers, customers, and coworkers by phone, text, and email
- Multitasking: manages [15-30] trucks at once without losing track of details
- Accuracy: keeps records clean and complete for billing, payroll, and audits
- Technology: TMS ([e.g. McLeod, TMW, Samsara]), ELD/telematics, load boards (DAT, Truckstop), Microsoft 365
Working conditions and success measures
This is a fast-paced office role with long stretches at a computer and on the phone. Dispatchers share after-hours and weekend on-call coverage on a rotating basis.
Requirements
Qualifications
Required
High school diploma or GED
1+ year of dispatch, logistics, or transportation operations experience
Working knowledge of FMCSA hours-of-service rules and ELD requirements
Strong geography and map-reading skills across [service region]
Preferred
2+ years dispatching for an asset-based truckload or LTL carrier
Associate's or bachelor's degree in logistics, supply chain, or business
Experience with [equipment type, e.g. dry van, reefer, flatbed]
Former CDL holder or driver experience
Bilingual English/Spanish