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Supervisor de Cobranza

Vana • Spanish: C1 • Payment Processing & Gateways • Digital Banks & Neobanks • 5 months ago
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Salary
≈ $52k – $155k per year (Estimated)
Location
In office (Guatemala)

Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on May 5, 2026. Vana scores A on the Alion truth index.

Overview
Company
Impact
Profile match

Vana

Vana is a Guatemalan digital financial services company whose app lets customers handle payments, purchases and credit more easily. It employs telesales and customer support agents as well as backend, frontend and core platform software engineers and fraud data scientists. The company is based in Guatemala City, Guatemala.
vana.gt • HQ: Guatemala City, Guatemala • Digital Banks & Neobanks • Payment Processing & Gateways • 51-200 employees • Est. 2018
Tech stack of Vana

Objetivo del puesto

    Liderar y supervisar al equipo de gestores de cobranza a cargo, mediante el análisis de cartera, la retroalimentación basada en reportería de llamadas, el coaching continuo, el seguimiento diario y la ejecución de estrategias de cobranza alineadas a los procesos y cultura empresarial , con el fin de superar las metas de recuperación, maximizar el desempeño del equipo y garantizar la aplicación de buenas prácticas en la gestión de cobro.

Requerimientos deseables

  • Pensum cerrado en Administración de Empresas o Ingeniería Industrial.
  • Manejo de Excel intermedio/avanzado.
  • Experiencia indispensable en manejo de procesos operativos.
  • Capacidad de planificación para el cumplimiento de metas.
  • Conocimiento en el manejo de supervisión de equipos de cobro telefónico y planificación operativa.
  • Disponibilidad de laborar en zona 10.

¿Qué puedes esperar de nosotros?

  • Salario competitivo.
  • Ambiente agradable de trabajo.
  • Aprendizaje constante.
  • Bolsón de beneficios adicionales.
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