Client Experience Technical Product Owner
Leads the strategic vision and roadmap for a technical product or products with cross-divisional impact, demonstrating a deep understanding of the product(s) and associated business areas. Products often have enterprise-wide implications.
Overall Description:
(75%)Managestechnical strategy (& implementation)forClient Experience data products (both client feedbacksurveydata& non-survey data)and owns Data Dependencymonitoring/alerts ecosystem,in partnership withtechnical, analytics, and product owner stakeholders across the division.
(25%)Managesanalyticsdata(includingSQL code for senior leadership OKRs),and ensures data quality and data governance standards are achieved and communicated, supporting analytics stakeholders across the division
TechnicalResponsibilities:
Leads development and implementation of new technicalcross-divisionalproducts
Influences and collaborates, acrosscross-functionaltechnicalteams,tooptimize data quality and data governance ecosystem.
Drives connectionsacrossdata products /capabilities (data capture, analytics, reporting,engineering, operations, SQL management, etc.).
Builds(& leads) theteam’s “DataDependency” program (includingdocumentation,monitoringcapabilities, alert functionalities, technical process maps), and required communications plans
AnalyticsResponsibilities:
Engages with internalanalyticspartners to understand business strategy,objectives,andKPIs.
Leads“MonthlyDataQA”(ensuring key metricsacross multipledataecosystemsmatch),annualSQL codeoptimizationinitiatives,regularROI analyses,regular impact analyses,andongoingpartnershipswith other analysts tocontinuously enhanceallofthe above
Managesa series ofsenior leadershipOKR Metrics(& respective SQL code)to ensure optimal data quality&data governancepractices
What we're looking for:
Strong communication skills
Strong strategyexperience
Client Experience(CX) background
Financial Industrybackground
TechnicalKnowledge:
Data Engineering, Data Quality,DataLineage,DataGovernance,MetadataDocumentation,TechnicalProcessMaps,DataDependencyIdentification/Mapping,Data Architecture.
AnalyticsKnowledge:SQL, Python,Power BI,Tableau,AWSS3Tables,Github,running formal Experiments and ROI analyses.
Qualifications:
Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
Minimum of eight years related business experience. Three years of leading large cross-functional teams on major organizational projects preferred.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission-we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.