Manager, IT Delivery

About Vanguard

Founded in 1975, Vanguard is one of the world's leading investment management companies. The firm offers investments, advice, and retirement services to tens of millions of individual investors around the globe-directly, through workplace plans, and through financial intermediaries.

Vanguard’s India Office

Vanguard’s office in India is a significant milestone in our global expansion. We are committed to establishing an enduring technology center in Hyderabad, Telangana and are excited to be adding talent who will focus on Artificial Intelligence (AI), mobile, and cloud-based technologies that drive our business outcomes and deliver a world-class experience for our clients.

Role Summary

Leads and grows a multi-disciplinary engineering team spanning Dynamics CRM engineers, integration/API engineers, and a tech lead. Accountable for platform health, delivery outcomes, and technical direction across CRM, integration layers, omnichannel services, and AI-enabled capabilities that power Sales & Service experiences.

Technical strategy & architecture stewardship

Sets technical direction with architects and Tech Leads, defining reference architectures and guardrails across CRM, APIs, identity, eventing, and AI/agent patterns while managing technical debt and modernization.

Delivery, quality & operational excellence

Owns engineering quality, CI/CD, release discipline, and production support; drives predictable delivery while maintaining secure, resilient, and observable Sales & Service platforms.

People leadership & capability uplift

Coaches and develops engineers and Tech Leads, builds high-performing teams, and creates clarity across low-code CRM, pro-code integration, and AI-enabled engineering disciplines.

Responsibilities

• Strong working knowledge of Dynamics 365 & Dataverse runtime (schema, security, plugins, workflows, omnichannel)
• Experience leading API-first and event-driven architectures (REST/GraphQL, Service Bus/Event Grid, Kafka-style patterns)
• Exposure to AI & agent platforms (Copilot Studio, Semantic Kernel, LangChain, RAG patterns, MCP concepts)
• Cloud-native engineering leadership (AWS and/or Azure) across serverless, containers, and integration services
• DevSecOps mindset: SLO/SLA thinking, monitoring, incident response, and security-by-design
• Experience partnering with external vendors and offshore delivery teams
• Strong stakeholder leadership across business, architecture, security, and platform governance.

Qualifications and Skills

• Minimum 8 years of experience in IT project management, software development, or IT service delivery. Previous leadership experience required.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field. PMP, ITIL, or Agile certifications preferred.
• Strong expertise in IT project management, Agile methodologies, and SDLC best practices with experience in IT infrastructure, software development, and enterprise IT solutions.
• Proficiency in risk management, budgeting, and IT governance. Understanding of cybersecurity frameworks and IT compliance standards.
• Excellent leadership, communication, and stakeholder management skills.
• Agile Practices & Events
• Iterative Development
• Code Coherence & Review
• Scrum Planning
• Growth Mindset
• Creative & Solution Driven
• Open to Feedback & Adaptable
• Motivated & Resilient
• Clarity of Delivery
• Active Listening
• Quality Questioning
• Team Player & Supportive
• Financial Services Experience
• Contact Centre/Sales Exposure

Location

This role is based in Hyderabad, Telangana at Vanguard’s India office. Only qualified external applicants will be considered.

Our mission

Vanguard adheres to a simple purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Our commitment to you

Vanguard takes the same long-term view of your success-at work and in life-with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life. Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life:

Financial wellness

We're committed to enabling your financial success and provide competitive offers and programs.

Physical wellness

We're committed to providing benefits that support your physical health and wellness.

Personal wellness

We're committed to providing resources that help support the full scope of your life.

How we work

Vanguard has implemented a hybrid working model for most of our employees (crew members), designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.