Senior Analytics Lead, Digital & Web

What You'll Do

• Collaborate with digital product teams and business stakeholders to understand business strategies, needs, and challenges.

• Leverage data from multiple platforms and sources to develop actionable insights and recommendations that enhance digital experiences and drive measurable business outcomes.

• Lead the synthesis of industry trends and digital engagement data to identify opportunities for optimization and innovation.

• Serve as the analytics expert on cross-functional teams for strategic digital initiatives.

• Own and manage recurring analytical requests and reporting processes, ensuring high-quality, timely delivery.

Core Responsibilities

• Partner with internal stakeholders to translate business requirements into analytical projects and lead them to completion.

• Analyze end-to-end digital engagements, including user journeys and customer segmentation, to identify friction points and recommend optimizations.

• Acquire, compile, and verify the quality of structured and unstructured data from various digital platforms.

• Develop, maintain, and deliver dashboards, visualizations, and presentations that translate complex data into compelling, actionable stories for stakeholders, including senior management.

• Design, execute, and analyze digital experiments (e.g., A/B, multivariate tests) to validate hypotheses, optimize digital experiences, and drive measurable business results.

• Advocate for change by effectively communicating insights and recommendations, using creativity in data visualization and storytelling.

• Stay updated with industry trends and emerging technologies related to data analytics, digital experience, and financial services.

Qualifications

• Minimum of eight years of relevant work experience in digital and web analytics.

• Undergraduate degree or equivalent combination of training and experience.

• In-depth knowledge of web analytics, with specific experience in Adobe Analytics.

• Strong technical skills including proficiency in SQL and Tableau; experience in Python, AWS and Redshift preferred.

• Experience in experimentation design, execution, and analysis, with a track record of driving change and delivering results through data-driven testing.

• Demonstrated ability to bring together data from multiple platforms and perform user journey analysis, customer segmentation, and advanced analytics.

• Excellent communication and storytelling skills, with the ability to advocate for change and influence stakeholders through data-driven insights.

• Ability to work independently, manage multiple priorities, and own internal stakeholder relationships.

• Financial services experience is a plus.

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.