Manager, Construction Delivery Enablement, NA

About Vantage

Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

The Construction Delivery Enablement Manager drives internal alignment and continuous improvement across North America construction delivery, so our teams have what they need to do their best work on every project. This person starts by deeply understanding how our teams work today, including how project and field teams actually find, absorb and act on information. From there, they design creative strategies that meet teams where they are and make the way we work better, project after project.

This is a role for a creative problem solver. There's no playbook to follow; you'll help write it. You'll look closely at how things work today, spot what's getting in the way and design smarter ways to make information stick and behavior change. If you light up at the chance to figure out why something isn't working and invent a better way, we want to talk to you.

The role sits alongside the Program Managers and the Tools & Technology Manager on the Strategic Initiatives team. It helps delivery programs and tools land with project teams in the field.

What You'll Do

Understand how our teams work and learn

• Spend time with project teams, in the field and in the office, to understand how they work today, where information gets lost and what actually helps them.

• Learn how different roles take in information best, whether that's a quick huddle, a short video, a job aid on site or a hands-on session, and use those insights to shape every approach.

• Treat delivery teams as customers: gather feedback regularly, look for patterns and keep improving their experience.

Build the delivery enablement operating model

• Design and continuously improve the end-to-end process for how delivery information moves: intake, prioritization, audience targeting, channel selection, rollout and reinforcement.

• Define clear ownership for training and communications within the Delivery organization.

• Create repeatable templates, playbooks and governance so delivery enablement scales.

Drive behavior change and adoption on projects

• For each major delivery initiative, build a change and adoption plan that goes beyond the initial announcement. Examples include new construction tools, delivery standards, safety programs and process improvements. Each plan covers readiness, rollout, reinforcement and follow-up.

• Define what “adopted” looks like for project teams and set metrics and feedback loops to track it.

• Find where adoption is stalling on projects, diagnose why and work with initiative owners to close the gap.

• Try new formats and channels, test what works and scale what lands.

Own delivery training and onboarding

• Build and maintain a structured onboarding program for new Delivery team members.

• Stand up and grow the Delivery training center: curriculum, learning paths, role-based requirements and a central home for materials.

• Work with delivery subject matter experts to turn technical, operational and safety content into practical, field-ready learning that fits how teams actually work.

• Track completion and how effective the training is.

Lead delivery communications

• Own the communications cadence for North America Delivery, such as recurring updates, newsletters, town hall support and launch communications.

• Turn complex or technical updates into clear, plain-language messages for delivery audiences, from field teams to Delivery leadership.

• Give Delivery leaders talking points and materials so they can carry key messages themselves.

Partner within Strategic Initiatives and Delivery

• Work closely with Program Managers so every delivery program has a built-in enablement plan from day one.

• Partner with the Tools & Technology Manager on rollouts of delivery tools, user guidance, training and adoption tracking.

• Work with regional Delivery leaders so project teams get one clear, consistent message.

• Coordinate with partner functions (for example EHS and HR/L&D) where delivery enablement overlaps their work, so our efforts complement theirs.

What Success Looks Like (First 12 Months)

• A clear, field-informed picture of how delivery teams take in information today, and where the biggest opportunities to improve are.

• A documented delivery enablement process in active use, covering how requests come in, are prioritized and are delivered.

• A consistent communications rhythm that delivery teams recognize and rely on.

• New approaches piloted with project teams, with the ones that work scaled across delivery.

• Adoption metrics in place for priority delivery initiatives, with measurable progress on at least two or three of them.

• Delivery program and tool owners treat enablement as a standard part of launching anything.

What You Bring

• A creative problem solver at heart, with examples of taking on messy, ambiguous problems and landing original, practical solutions.

• 7+ years in training, change management, internal communications or organizational enablement, ideally in construction, engineering or infrastructure delivery.

• A track record of building processes and programs from scratch, not only running existing ones.

• Proven experience driving measurable behavior change or tool adoption across distributed, field-based project teams.

• Strong writing and editing skills, with the ability to make technical construction content simple and actionable.

• Comfort working with senior leaders and influencing without direct authority.

• Systems thinking: you see how the pieces connect and design for scale.

• Familiarity with learning platforms, Microsoft 365 (SharePoint, Teams) and construction technology such as Procore is a plus.

• A change management certification or instructional design background is a plus.

Who You Are

• Curious and creative. You ask why things work the way they do, and you enjoy finding a better way.

• A problem solver. You get to the root of an issue instead of adding another email or another training.

• A listener first. You start with the people doing the work and design around their reality.

• A builder. You're energized by ambiguity and creating structure where none exists.

• Focused on outcomes. You measure success by what changes on projects, not by how many emails go out or how many trainings are held.

• Credible with both field teams and Delivery leadership.

• Practical. You know when a one-page guide beats a 60-minute training.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage is an Equal Opportunity Employer.

Vantage does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage.

We’ll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon-we’re excited to find the right person and will keep the role open until we do!