Customer Service Representative (Temporary)
Confirmed on the employer's own hiring board on Nov 9, 2026. First seen by Alion on Nov 9, 2026.
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients- that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
El puesto se centra en la gestión y atención de las necesidades de pacientes domiciliarios, incluyendo materiales, reclamaciones, facturación y soporte a pacientes extranjeros durante su estancia en España. También proporciona apoyo administrativo y comercial, gestionando tarifas, documentación y facturación a hospitales.
Funciones y Responsabilidades:
- Gestión de las necesidades de material de los pacientes domiciliarios de acuerdo a la prescripción realizada por su hospital.
- Gestión de reclamaciones y peticiones realizadas por los pacientes
- Gestión de las necesidades de pacientes extranjeros durante su estancia en España
- Gestión de la facturación de los tratamientos domiciliarios
- Implementación de VIP’s
- Apoyo a la red comercial
- Facturación mensual a hospitales, abonos y provisiones
- Mantenimiento de tarifas y precios
- Documentación del departamento utilizando bases de datos
Requisitos:
- Grado universitario o ciclo formativo grado superior
- Habilidades de comunicación en español e inglés
- Dominio de Outlook y Ms office
- Capacidad de trabajo en equipo
- Gestión eficaz de prioridades en entornos dinámicos y exigentes.
- Se valorará experiencia en atención al cliente
Reasonable Accommodation
Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link
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