Relational Security Coordinator

Salary Details

Job Summary

Come work as a Relational Security Coordinator with Vancouver Coastal Health (VCH)!

Reporting to the Manager, Relational Security, the Relational Security Coordinator at Vancouver Coastal Health (VCH) is responsible for leading in a department that ensures the safety and security of employees, patients, visitors, and property within and across the organization's facilities. The Coordinator leads a team of Relational Security Officers and Relational Security Supervisors (RSO/RSS) and ensures compliance with policies, procedures, and standards. The Coordinator leads the development of policy and departmental education and training programs, encompassing best practice and organizational policy and values.

As a Relational Security Coordinator with Vancouver Coastal Health you will:

• Provide leadership and guidance to a designated team of staff using effective management techniques, coaching and mentoring employees, conducting performance evaluations, creating a learning environment that promotes and supports professional growth of all employees; leads recruitment activities and makes hiring, and discipline decisions.
• Promote a safe and healthy working environment by implementing trauma-informed care practices, Indigenous cultural safety and humility, and equity, diversity, and inclusion principles.
• Engage with diverse residents, patients, clients, and families using active listening, compassion, and building trust to create a respectful environment.
• Lead in the development and implementation of departmental education program and training, encompassing current best practice for staff. Performs training facilitation and conducts education program evaluation ensuring training needs are met.
• Manage the procurement of supplies, ensure proper coding and budget alignment, and maintain inventory of uniforms and equipment.
• Conduct departmental investigations, implement findings, and participate in quality improvement meetings.
• Coordinate and provide guidance to contracted security services during emergencies.
• Establish and update Guidelines and Protocols for security access based on role responsibility and criteria.
• Maintain relationships with external contracted service providers and addresses operational and client relations issues on behalf of the health authority.
• Collaborate with the Integrated Protection Services Team to ensure effective partnership and coordination.
• Participate in and review budget, department planning and policy development in collaboration with the Manager, including short and long-term operating budgets, and financial and human resources allocation across operations to meet service needs and fiscal mandates.
• Carry out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.
• Perform other related duties as assigned.

This work is aligned with VCH’s people-centred values and focused on advancing Indigenous Cultural Safety, anti-racism, equity, diversity, and inclusion.

Qualifications

Education & Experience

• College diploma in a related discipline such as criminal justice or business administration, supplemented with a minimum of five (5) years of recent security and fire prevention/protection experience, including at least two (2) years of supervisory experience, or an equivalent combination of education, training and experience.
• Valid Basic Security Training (BST) and Advanced Security Training (AST) certifications preferred.
• Valid BC Driver’s license as local area travel within the geographic VCH area requires the use of a vehicle.

Knowledge & Abilities

• Demonstrated knowledge of violence prevention, de-escalation techniques, and trauma-informed care.
• Demonstrated familiarity with Indigenous cultural safety, equity, diversity, and inclusion principles.
• Strong leadership and managerial skills in a complex environment.
• Strong leadership and team development skills to effectively lead and develop teams.
• Excellent verbal and written communication skills to communicate effectively with partners both internally and externally to the organization.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) for efficient documentation and communication.
• Proven ability to build and maintain effective relationships with team members and stakeholders.
• Demonstrated commitment to client-focused services and a collaborative teamwork approach.
• Ability to foster a motivating and respectful work environment, and lead, mentor and motivate employees to achieve their full potential.
• Effective communication skills to interact with individuals in a distressed state of mind and provide necessary support.
• Ability to work collaboratively with stakeholders and interdepartmental teams at all levels of the organization.
• Strong organizational skills to effectively manage workloads, delegate tasks, and prioritize responsibilities.
• Competency in operating related equipment relevant to the position.
• Demonstrated ability to work effectively with diverse teams and stakeholders.
• Physical ability to perform the duties of the position.

Closing Statement

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process. Why Join Vancouver Coastal Health (VCH): VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health.