ServiceNow Technical Consultant

ServiceNow Technical Consultant

Are you a seasoned ServiceNow expert ready to design, architect and deliver transformative enterprise solutions? The company is looking for a ServiceNow Technical Consultant to join our growing consulting team and drive high-impact implementations across a diverse client portfolio. This is a remote-friendly opportunity based in India, offering the chance to work at the forefront of digital service management.

Job Summary

As a ServiceNow Technical Consultant, you will serve as a subject matter expert and technical leader responsible for designing, developing, and delivering enterprise-scale ServiceNow solutions. You will collaborate closely with clients and internal teams to translate complex business requirements into robust, scalable platform configurations across multiple ServiceNow modules.

Key Responsibilities

• Lead end-to-end design and development of ServiceNow solutions spanning ITSM, Customer Service Management (CSM), Human Resources Service Delivery (HRSD), CRM, and Data Foundations modules.
• Architect scalable, best-practice ServiceNow configurations that align with client business objectives and platform governance standards.
• Collaborate with stakeholders, business analysts, and project managers to gather and refine technical requirements and translate them into actionable development tasks.
• Develop and customize ServiceNow components including workflows, business rules, UI policies, client scripts, REST/SOAP integrations, and Flow Designer automations.
• Conduct technical discovery sessions and solution workshops with enterprise clients to identify gaps, risks, and optimization opportunities.
• Perform code reviews, enforce development standards, and mentor junior consultants and developers on ServiceNow best practices.
• Manage and support platform upgrades, patch testing, and instance health activities to ensure stability and performance across client environments.
• Produce and maintain comprehensive technical documentation including solution design documents, integration specifications, and deployment guides.

Required Qualifications

• 3+ years of hands-on ServiceNow development and configuration experience in a consulting or enterprise environment.
• Demonstrated expertise in at least three of the following modules: ITSM, CSM, HRSD, CRM, or Data Foundations.
• Proficiency in ServiceNow scripting languages including JavaScript, GlideScript, and Jelly.
• Proven experience designing and implementing REST and SOAP-based integrations with third-party systems.
• Strong understanding of ITIL processes and how they map to ServiceNow platform capabilities.
• Excellent communication skills in English, with the ability to present technical concepts clearly to both technical and non-technical audiences.
• Required certifications: CSA and CIS. Candidate with multiple CIS certifications will be given preference.
• Knowledge of ServiceNow App Engine, IntegrationHub, and low-code/no-code development capabilities.
• Working knowledge of one or more ServiceNow AI products such as NowAssist, Otto, Moveworks and AICT.

Preferred Qualifications

• Experience with ServiceNow Performance Analytics, Reporting, and dashboarding.
• Familiarity with Agile and Scrum delivery methodologies in a consulting context.
• Prior experience working in a client-facing consulting role managing multiple concurrent engagements.

Technical Skills

• ServiceNow Platform: ITSM, CSM, HRSD, CRM, Data Foundations, Flow Designer, IntegrationHub
• Scripting: JavaScript, GlideScript, AngularJS, HTML, CSS
• Integration: REST APIs, SOAP, MID Server, Import Sets, Transform Maps
• Tools: ServiceNow Studio, Update Sets, ATF (Automated Test Framework)
• Methodologies: ITIL, Agile/Scrum, DevOps fundamentals