Customer Success Associate - RTSM
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Location
In office (Seoul)
Employment
Full-Time
Confirmed on the employer's own hiring board on Sep 23, 2026. First seen by Alion on Sep 23, 2026. Veeva Systems scores B on the Alion truth index.
Overview
Company
Impact
Profile match
Veeva Systems is an American software company founded in 2007 that sells cloud applications built specifically for the life sciences industry rather than adapted from general business software. Its products cover customer relationship management for medical representatives, clinical trial operations including electronic data capture and trial master files, regulatory submission management, quality systems, and a data business selling prescriber information. Headquartered in Pleasanton and listed on the New York Stock Exchange, it converted to a public benefit corporation in 2021 and is migrating its commercial customers off Salesforce onto its own platform.
The Role
Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for a Customer Success Associate to join our RTSM (Randomization and Trial Supply Management) group. The Customer Success Associate will provide effective customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt, position.
What You’ll Do
- Provide timely and accurate information in response to incoming customer support requests via phone or email
- Process customer support requests (inquiries and change requests) according to established department policies and procedures
- Works closely with the operations team to resolve customer support requests
- Provides timely feedback to the operations team regarding service issues or customer concerns
- Partners with the operations and business development team to meet and exceed expectations for custom support
- Acquire new knowledge and enhance your skills
Requirements
- Good interpersonal skills and ability to communicate in English with team members and customers of varying roles and skill levels
Nice to Have
- Major in computer science
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