Customer Success Manager - Quality

The Role

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality products and services. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement.

We're seeking a driven Quality expert who thrives in a customer-facing environment. The role demands a strong communicator with a passion for building enduring, trusted relationships with key decision-makers, and a collaborative spirit for working in a cross-functional environment to improve the overall customer experience.

What You'll Do

• Support 4-6 large, global customers post-implementation with Veeva Quality applications
• Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges
• Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs
• Lead meetings with customers to demonstrate success and identify additional opportunities to add value
• Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
• Facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learning

Requirements

• 7+ years experience in Quality within life sciences industry
• Experience working with or in large global pharmaceutical companies
• Customer-facing consulting experience
• Experience managing relationships with key decision makers and application owners
• Ability to travel up to 25%

Nice to Have

• Must be based in the EU
• 7+ years of working in software, or consulting
• SaaS/cloud experience in the management of Quality applications
• Experience working with Veeva Vault

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.
• Within 3 days, you will receive a link to a personality assessment administered by a third party.
• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
• If moving to the interview stage, the process is as follows:
  • A conversation with the hiring manager
  • A practical case exercise
  • A final conversation with our group's Senior Leader.
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• Maternity & Paternal Leave
• Fitness Reimbursement
• 1% charitable giving program

Compensation

• Total compensation: 75,000 - 130,000EUR
• The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.