Customer Success Manager - Quality

The Role

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality products and services. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement.

We're seeking a driven Quality expert who thrives in a customer-facing environment. The role demands a strong communicator with a passion for building enduring, trusted relationships with key decision-makers, and a collaborative spirit for working in a cross-functional environment to improve the overall customer experience.

What You'll Do

• Support 4-6 large, global customers post-implementation with Veeva Quality applications
• Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges
• Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs
• Lead meetings with customers to demonstrate success and identify additional opportunities to add value
• Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
• Facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learning

Requirements

• 7+ years experience in Quality within life sciences industry
• Experience working with or in large global pharmaceutical companies
• Customer-facing consulting experience
• Experience managing relationships with key decision makers and application owners
• Ability to travel up to 25%

Nice to Have

• Must be based in the EU
• 7+ years of working in software, or consulting
• SaaS/cloud experience in the management of Quality applications
• Experience working with Veeva Vault

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.
• Within 3 days, you will receive a link to a personality assessment administered by a third party.
• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
• If moving to the interview stage, the process is as follows:
  • A conversation with the hiring manager
  • A practical case exercise
  • A final conversation with our group's Senior Leader.
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• Maternity & Paternal Leave
• Fitness Reimbursement
• 1% charitable giving program