IT Engineer

The Role

Our team is growing and hiring for an IT Engineer based in Barcelona, who is capable of spearheading IT technical solutions and providing a variety of IT support for Spanish and EU employees.

The ideal person must be resourceful, technical, and love to work in a fast-paced, multinational environment. You will have a sense of autonomy and job ownership.

We are looking for someone with a high level of service focus and customer-first mentality who wants to grow their career alongside the rest of the business in the region.

What You'll Do

• Interact with internal clients to help to resolve all levels of IT-related issues and provide answers promptly
• Evaluate and test new technologies (hardware/software)
• Build and maintain vendor relationships, manage the purchase of hardware and software products and ensure that company assets are maintained responsibly
• Manage and deploy corporate PCs/Macs
• New hardware configuration
• Machine image maintenance
• Diagnosis and repair
• Coordinate warranty repairs
• Manage Zoom systems
• Maintain inventory and IT asset data (serial numbers, software keys, locations, etc.)
• Shipping, recycling, and disposal of computers, peripherals
• Assist in the management of hosted IT applications (Okta, Google G Suite, Fleet, Zoom, MS O365 etc.)
• General IT routine tasks including:
• IT account management for on-/off-boarding of employees
• Diagnosing and repairing end-user IT devices
• IT ticket management
• Resolve escalated technical IT matters

Requirements

• 4+ years of professional experience in desktop support, IT infrastructure engineering, or similar IT roles
• Eligible to live and work in Spain
• Excellent verbal and interpersonal skills in English
• Able to travel cross-region (<10>

Nice to Have

• Spanish language skills
• Certificate(s) of CCNA / CCNP / CMNO /MCSE
• Professional experience in supporting MS Windows and/or Mac OS
• Knowledge of general IT security controls and best practices
• Experience documenting IT applications and training users
• Previous experience managing/mentoring colleagues
• Previous working experience in a global organization across multiple regions & time zones
• Degree in Computer Science/Information Technology or related discipline

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.
• Within 3 days, you will receive a link to a personality assessment administered by a third party.
• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
• If moving to the interview stage, the process is as follows:
  • A conversation with the hiring manager
  • A practical case exercise
  • A final conversation with our group's Senior Leader.
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical Private Insurance
• Health & wellness programs
• Home internet and mobile plan
• Pension and Life insurance plan

Compensation

• Total compensation: 30,000 - 60,000 EUR
• The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.