Services Engagement Manager - Commercial Cloud

The Role

The Services Engagement Manager (SEM) is responsible for setting our Commercial Cloud customers up for success and representing the entire value proposition and effort behind a Commercial Cloud Implementation. This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams.

What You’ll Do

• Utilizing Commercial domain knowledge and Veeva product knowledge, the SEM will structure the right implementation approach, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs.
• Develop and deliver Proposals and Statements of Work (SOW) for Commercial Cloud implementations and enhancements.
• Set customer and internal stakeholder expectations correctly with a focus on long-term success.
• Provide awareness and alignment with the implementation partner ecosystem.
• Position Managed Services support, training, and other solutions that may be needed for a successful customer experience.

Requirements

• Experience in business process improvement or software implementation at a consulting firm (domestic or foreign), or experience in services sales at an IT company.
• 5+ years of experience delivering consulting services, including involvement in selling services.
• Business-level English communication skills (capable of collaborating with global teams).
• Strong written and verbal communication skills, executive-level presence, and experience in facilitation.
• Manage negotiations with a wide range of stakeholders including executive-level.

Nice to Have

• Experience with Cloud-based solution deployment.
• Knowledge and experience in the Life Sciences industry.

Perks & Benefits

• 1% charitable giving program
• Company paid holidays (20 days per year)
• Wellness reimbursement