Operations Analyst

Operations Analyst

Field-based role covering Peterborough

Salary: £30,000 - £35,500

Permanent, Full-time, Monday - Friday, 37 hours

25 days Annual Leave + UK Bank Holidays (with option to buy / sell!), Pension Scheme, Private Medical Insurance, Access to a Private GP, Company Vehicle / Cash Allowance, Company Bonus Scheme

Please note: We are unable to offer visa sponsorship for this role. Applicants must have the existing right to work in the UK without requiring sponsorship now or in the future.

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Veolia Water Tech is seeking a skilled and customer-focused WTC Operations Engineer to join our field-based service team.

The successful candidate will provide best-in-class service to customers through on-site corrective and preventative maintenance, chemical water treatment support, and after-sales technical and commercial assistance. This role is responsible for managing existing chemical treatment contracts, ensuring compliance with industry standards, and supporting customer water systems safely and efficiently. The ideal candidate will have experience in chemical water treatment, strong interpersonal skills, and the ability to work independently while maintaining professional relationships with clients and internal teams.

Role Overview

• Deliver on-site service, chemical treatment analysis, monitoring, and account management to existing customers.
• Provide Legionella control services and ensure compliance with ACOP L8.
• Offer recommendations to customers for best working practices and operational efficiency.
• Manage accounts in line with budgets and attend client review meetings.
• Initiate water treatment programs for new accounts and commission dosing/control installations.
• Train site operators on Hydrex products and Legionella awareness.
• Compile, maintain, and audit site log books and complete risk assessments, work reports, and documentation in a timely manner.
• Offer feedback on product performance and contribute to future product development.
• Identify opportunities to quote for parts, consumables, plant upgrades, and refurbishment work.
• Communicate progress, issues, or risks to line management and collaborate with the appropriate sales teams.
• Observe and enforce company and client Health & Safety policies and personnel policies.
• Undertake any other reasonable work-related tasks as requested by senior management.

This role requires attention to detail, problem-solving ability, and the application of technical experience to resolve issues. You will work primarily with your own team and directly impact the end customer’s experience, requiring tact, diplomacy, and a professional approach at all times.

Requirements

Education:

• Mechanical, Electrical, or Chemical Engineering, or Chemistry qualification (desirable).

Experience & Skills:

• Practical knowledge and experience of chemical water treatment, company products, applications, and water treatment markets.
• Strong communication and interpersonal skills, with the ability to liaise professionally with clients and internal teams.
• Punctual, professional, and customer-focused.
• Ability to work independently in a field-based role.
• Strong problem-solving and organisational skills, with attention to detail.
• Willingness to learn and develop within the role.

Employee Benefits Package

We offer a comprehensive benefits package to support your well-being, work-life balance, and long-term security. You’ll enjoy 25 days of annual leave to recharge, plus birthday leave to celebrate your special day. Our company car benefit provides you with the flexibility to travel in comfort, while our enhanced pension scheme ensures a strong foundation for your future.

We are partnered with a great benefits provider to offer you exclusive discounts and recognition programs. Maintain your eye health and stay protected with our eye care and flu vouchers. Take advantage of our well being services, including 24/7 access to virtual GP consultations, and refer a friend to be in with a chance of being rewarded for helping us grow our teams with talented individuals.

That's not all… you also have the option to enrol in a range of flexible benefits, including Private Medical Insurance, Buy / Sell Annual Leave, Group Income Protection, Dental and Travel Insurance. You can also opt for Group Life Assurance and Critical Illness cover for both you and your partner, for added peace of mind. And lastly you can take advantage of Personal Computer, Car Leasing and Cycle to Work Schemes to further enhance your lifestyle.

Diversity & Inclusion

At Water Technologies UK, we’re proud to bte known as an equal opportunities employer. We acknowledge that supporting diversity and engagement is not only the right thing to do, but also the right thing for our business. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. This commitment is embedded into our values and beliefs that our business is at its best when we embrace the full spectrum of humanity, regardless of what we look like, where we come from or who we love. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.